Maria Karanicolas Email and Phone Number

Leading the Queensland Government Regional Network (QGRN) project office to deliver the QGRN which is a high-profile, high priority project and a key part of CITEC ICT’s and Queensland Government’s digital future.

Member of CITEC's Senior Leadership Team and leading a team of ITSM professionals providing best practice support for the delivery of relevant, sustainable and consistent products and services. Teams I manage include ITSM Practice, Service Managers, Service Desk and Service Delivery Support.

Leading and managing the change and communication activities of the CITEC ICT Strategic Change Program. The Strategic Change Program will review and improve practice, partnerships, culture and strategy within CITEC ICT to allow CITEC ICT to deliver multi-agency and whole-of-government services that deliver the maximum value for their investment.

Have now also taken over the management of Middleware Services which consists of an Oracle DBA Team and QATS - Testing Team who is also responsible for CITEC's QATF environment. The position is one of eight Operations managers in the Platform Services, Operations practice.

The Operations Manager – Operations Services Support (OSS) is responsible for managing the operations and client service delivery functions for a number of technical support teams. Half the team availability and performance monitor a majority of devices in CITEC and the other half administer and produce reports from the ITIL tool utilised in CITEC. The position is one of eight Operations managers in the Platform Services, Operations practice.

I lead the implementation of CITEC services that were delivered for the 1WS ICT Program for ICT Integrator as well as the State of Queensland including network services, security services, Data Centre services, TIPT telephony and security services. The 1WS ICT shared services were delivered to approximately 5,400 Queensland government employees from 21 agencies including Ministers and Director Generals. Once CITEC services were implemented in February 2016 I was asked to stay on the project… Show more I lead the implementation of CITEC services that were delivered for the 1WS ICT Program for ICT Integrator as well as the State of Queensland including network services, security services, Data Centre services, TIPT telephony and security services. The 1WS ICT shared services were delivered to approximately 5,400 Queensland government employees from 21 agencies including Ministers and Director Generals. Once CITEC services were implemented in February 2016 I was asked to stay on the project and assigned to DSITI to assist the 1WS ICT Program to complete the implementation of the ICT Integrator’s Shared ICT Services. Duties included (but not limited to) the running of the ICT Integrator Risk Management, contribution to the 1WS Operational Risk Register, Implementation and testing of TIPT telephones to all bookable rooms in 1WS, Integration and testing of Queensland Government Agency Help Desks with ICT Integrator Help Desk.I managed/undertook testing of the ICT Shared Services with staff of all levels from Queensland Government Agencies at 1WS, assistance in the production of approval and completion certificates for Queensland Government Agencies at the completion of each test phase. I lead and managed the implementation of Automatic Ticket Exchange between the ICT Integrator and the 21 agencies going into 1WS. This included consultation, negotiation and influence of a broad cross-section of shareholders from Agency CIOs to Agency ICT technical leads and the ICT Integrator to achieve the desired outcome. Show less

The Operations manager is responsible for People Management, Financial Management, Service Delivery, Process Management, Strategy and Leading by example. Managed 5 teams of 23 people in total. Towards the end of the role had the assist in the closure of Software Services and this required planning and supporting clients as well as staff through the closure exercises.

Line Manager for Solutions Management which includes duties such as Leave planning and approval, Achievement Development Reviews and Managing and hiring of personnel in the Solutions Management Team. Development, management and implementation of the 'practices' to be utilised be the team. Engagement with all Stakeholders and creation of Operational Plan.

The Solution Manager was responsible for producing and delivering quality proposals on time.This required a collaboration between Operational Teams, Architects, Product Managers, Client Relationship Managers and Clients.

Managing all staff int he National Bid Team which comprised of Bid Managers, Technical Architects, National Sales Desk and Bidding Support Services; production of board reports; and attendance and presentation at Senior Management meetings.

Total setup of the National Sales Desk, including the Business Case to have it approved, all quality documentation of services to support the staff and the hiring of staff. Building of externala nd internal relationships and opportunity management.

Account and Client Managment of Department of Public Works, Electoral Commission Queensland, Queensland Theatre Company, Queensland Thoroughbred Racing Board and Queensland Harness Racing. Duties included account strategies, pre and post sale activities, gathering of business requirements, building external and internal relationships and opportunity management.

Duties included the Development and Preparation of Bids and Proposals, support in pre and post sales activities, gathering of business requirements, backup role for Account Managers and Project Management.

Project required travel and meeting of senior staff (mainly Commissioners) from Electoral Commission around Australia.Worked with senior staff at the Electoral Commission of Queensland as well as meeting with senior staff in Queensland Government such as The Attorney General of Queensland, the Director General of the Department of Justice and the Attorney General and senior staff in Treasury to discuss the findings of the report.