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Luisa Vasconcelos is listed as Apoio de Front Office and Back Office at Boutique Hotel, based in Portugal. AeroLeads shows a matched LinkedIn profile for Luisa Vasconcelos.
Luisa Vasconcelos previously worked as Front Office and Back Office Assistant at Boutique Hotel and Customer Support at Vivino. Luisa Vasconcelos holds Bachelor'S Degree, Computer Science from Lisbon University.
PROACTIVE CUSTOMER SUPPORT PROFESSIONAL WITH OVER 10 YEARS OF EXPERIENCE ACROSS E-COMMERCE, IT, AND HOSPITALITY. PROVEN TRACK RECORD OF IMPROVING SERVICE EFFICIENCY, MANAGING COMPLEX OPERATIONS, AND DELIVERING CUSTOMER SATISFACTION. EXPERIENCED IN COORDINATING LOGISTICS AND USING E-COMMERCE PLATFORMS.
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Provided exceptional guest service through check-ins, check-outs, and reservations.Managed invoices and partner contracts to ensure operational accuracy.Handled data entry, report preparation, and record maintenance.Collaborated across departments to resolve guest needs efficiently.Applied strong communication and problem-solving skills in a fast-paced setting.
Portugal
•• Improved user satisfaction by providing efficient solutions to technical and order-related queries, ensuring seamless customer journeys.• Monitored service quality, maintained fast response times, and resolved issues through effective troubleshooting.
Lisbon, Lisbon, Portugal
• Welcomed guests, managed reservations, and responded to guest inquiries, enhancing customer experience in the hospitality industry.• Coordinated with team members to ensure operational excellence and maintained accurate records for seamless guest check-ins/check-outs
• Delivered prompt support for product inquiries, order tracking, and customer complaints, strengthening brand loyalty and customer retention.• Collaborated with logistics to ensure order accuracy, and created FAQs to support user self-service
Lisbon, Lisbon, Portugal
• Assisted students and staff with enrollment processes, scheduling, and technical issues, fostering a supportive academic environment.• Maintained records and streamlined administrative processes to improve service delivery.
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Luisa Vasconcelos works for Boutique Hotel.
Luisa Vasconcelos is listed as Apoio de Front Office and Back Office at Boutique Hotel.
Luisa Vasconcelos is based in Portugal while working with Boutique Hotel.
Luisa Vasconcelos has worked for Boutique Hotel, Vivino, Keepinntouch, Cell4U, and Masterdata, Lda.
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Luisa Vasconcelos holds Bachelor'S Degree, Computer Science from Lisbon University.
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