Provided exceptional guest service through check-ins, check-outs, and reservations.Managed invoices and partner contracts to ensure operational accuracy.Handled data entry, report preparation, and record maintenance.Collaborated across departments to resolve guest needs efficiently.Applied strong communication and problem-solving skills in a fast-paced setting.

•• Improved user satisfaction by providing efficient solutions to technical and order-related queries, ensuring seamless customer journeys.• Monitored service quality, maintained fast response times, and resolved issues through effective troubleshooting.

• Welcomed guests, managed reservations, and responded to guest inquiries, enhancing customer experience in the hospitality industry.• Coordinated with team members to ensure operational excellence and maintained accurate records for seamless guest check-ins/check-outs

• Delivered prompt support for product inquiries, order tracking, and customer complaints, strengthening brand loyalty and customer retention.• Collaborated with logistics to ensure order accuracy, and created FAQs to support user self-service

• Assisted students and staff with enrollment processes, scheduling, and technical issues, fostering a supportive academic environment.• Maintained records and streamlined administrative processes to improve service delivery.