• Leading a cross-functional team with a total head count of 65 ensuring operational, sales and marketing plans resonate with budget objectives and brand values• Chairing engaging, informative team/company meetings to motivate teams to strong performance• Full P&L management and regular reporting to the MD on performance against objectives including preparing P&L projections.• Managing budgets, schedules, recruitment, and quality levels by liaising closely with senior management.• Assessing priorities, allocating timescales distributing work to crew members according to priority and level of expertise required, monitoring targets, timing and progress in order to meet deadlines.• Training managers, assessing, conducting appraisals and recognising individuals’ needs for further coaching and training.• Producing forecasts of operations to give a breakdown of performance and preparing business indicators for weekly manager’s meetings before presenting to other Business Managers and Consultants.• Delivering coaching and mentoring to colleagues regarding best practice and best approach.• Creating a motivational environment for colleagues to deliver results, continuous coaching, and development of line reports.• Ensuring all personnel comply with all relevant procedures and deliver high standards of health & safety performance during all operations.Standout Achievements:• Prepared Business Plans, sales projections, SWOT analysis and other required documentation.• Ensured the team had the necessary strategies, training and development plans to consistently achieve in line with business objectives and delivered a 20% increase in sales.• Successfully recruited new team members from preparing job specifications to interviewing candidates.• Improved employee engagement, reduced staff turnover by 10% per year and increased employee engagement by 20+%.• Reviewed/analysed key figures/trends to identify development opportunities and implement growth

Providing leadership and motivation to colleagues to maintain performance and achieve set targets regarding bringing to life the restaurants vision, values and behaviours.• Supporting colleagues with constructive feedback, and highlighting areas of improvement.• Defining risks to the business through effective deployment of people, processes and policies.• Ensuring all business activities meet organisational requirements for quality.• Establishing a positive and productive site environment, accommodating the roles and needs of diverse teams to promote a cohesive team-based culture, maximising potential and enhancing performance.Standout Achievements:• Chosen to become ‘People Stuff Coach’ and subsequently implemented the Human Resources and Scheduling websites before training up Business Managers on the new systems.• Exceeded own performance targets and received the award for Assistant Manager of the Year from the Operations Consultant.

• Coaching and supporting staff to improve performance and KPIs relating to customer services.• Managing documentation including salary spreadsheet, holiday forms, absence records and weekly duty rotations.• Leading from the front by displaying excellent standards and service excellence.• Performing in a target-driven environment working towards own and team deliverables.• Maintaining high levels of accuracy and concentration when communicating with customers.• Dealing with a large number of clients on a daily basis and ensuring complete satisfaction.Standout Achievements:• Awarded Olympic Champion of the Month, which enabled the working for McDonald’s in the Olympic Park and Paralympics Village.

• Providing administrative support for the Graduate Internship Program including the preparation of correspondence, documents and presentations.• Demonstrating organisation skills when prioritising emails by order of importance and identifying those of an urgent nature.• Processing and handling of sensitive data in line with data protection regulations to ensure confidentiality.• Utilising knowledge of MS Office software to analyse complex statistical data.

• Answering a high-volume of telephone calls as well as incoming mail.• Communicating with internal team to resolve any issues that may affect business activities.• Carrying out secretarial and administrative tasks including filing, couriering, posting, photocopying and sending out company emails.