Maria Massa Email & Phone Number

New York, NY, US

New York, New York, United States

• Team Training and Culture: Lead strategy, development and implementation of the following
• Training and team culture/information share platforms
• Lead curriculum, content themes and cadence building for all training platforms
• Lead curriculum building/process for on-boarding
• Lead curriculum building for virtual and in-person training sessions
• Manage new hire and exit checklistProgram Leadership: Communicate training initiatives across program and agency Network Partnership: Serve as key liaison between Diageo and agency/field/leadership for all training.

Promoted brand awareness and engagement by representing the company at events and samplings.Represented the brand at DAYBREAKER morning wellness raves, helping attendees start their days with energy and intention while also promoting the Emmy's brand. DAYBREAKER is a morning dance community of 500,000+ members in 28 cities around the world that inspires.

Developed and launched a new Learning Management System (LMS) to transition to a digital platform for training, education, and complianceManaged User Experience by serving as an Administrator for operating systems including Growth LMS, Salesforce, and BookedOutWorked in tandem with Operations Team to determine best practices for meeting the evolving needs.

Singlehandedly developed and managed a Brand Representative program to aid with Field Marketing initiatives and brand awarenessManaged full HR lifecycle including talent recruitment, interviewing, on-boarding, training, development, and off-boardingDeveloped a team of 50+ Field Staff through creation of platforms, training materials, handbooks, resources.

Served as a Salesforce administrator responsible for constructing user builds and activity reportsTrained Brand Ambassador network on systems and handled trouble shooting

Provided guidance to over 60 Brand Ambassadors supporting the consumer experience and product education on behalf of our client, DiageoServed as a liaison between Ambassadors and HQ assisting with HR, Payroll, and IT related issuesFacilitated new hire on-boarding and provided on-going training for Brand Ambassador teamsSupported talent acquisition.

Owned the research and resolution of escalated and sensitive cases opened to address consumer, CFPB, and BBB inquiries and concernsSupported training of fellow Specialists and Analysts to help new hires attain a firm grasp on the job functions and objectives of this positionFostered a positive costumer experience handling conflict resolution by.