Maria Muting
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Maria Muting Email & Phone Number

Manager, Customer Success / Driving customer success with expertise in process improvement, cross-functional collaboration, and coaching global teams for optimal results. at Vanta
Location: Greater Chicago Area, United States, United States 10 work roles 2 schools
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Current company
Role
Manager, Customer Success / Driving customer success with expertise in process improvement, cross-functional collaboration, and coaching global teams for optimal results.
Location
Greater Chicago Area, United States, United States
Company size

Who is Maria Muting? Overview

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Maria Muting is listed as Manager, Customer Success / Driving customer success with expertise in process improvement, cross-functional collaboration, and coaching global teams for optimal results. at Vanta, a company with 45 employees, based in Greater Chicago Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Maria Muting.

Maria Muting previously worked as Manager, Customer Success at Vanta and Manager, Customer Success at Showpad. Maria Muting holds B.A., Marketing Minor Management, Marketing/Marketing Management, General from St. Ambrose University.

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Email format at Vanta

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Vanta

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About Maria Muting

At the core of my professional journey lies a profound commitment to fostering customer success and building lasting client relationships. I am passionate about empowering teams, optimizing operational efficiency, and continuously raising the bar for customer satisfaction. My guiding principle is simple yet powerful: when customers succeed, we all succeed. This belief drives me to constantly innovate and lead with empathy, ensuring our clients not only meet but exceed their goals.As a seasoned Customer Success Manager, my expertise encompasses customer operations leadership, strategic planning, and process improvement. I excel in enhancing product adoption, driving customer retention, and fostering cross-functional collaboration. My skill set includes proficiency with tools and platforms like Salesforce, Zendesk, Gainsight, and DocuSign, combined with a strong aptitude for time management, problem-solving, and adaptability. My knowledge extends to team management, client onboarding, and decision-making, making me a versatile asset in any customer-facing role.Throughout my career, I have achieved significant milestones that underscore my dedication and impact. At Showpad, I spearheaded efforts that led to the retention and growth of a global customer base, overseeing 500 customers and guiding a diverse team of Customer Success Managers. I identified and addressed operational gaps, increased internal usage of Gainsight, and alleviated daily pain points for CSMs. My tenure at Glassdoor saw me drive product adoption and optimize client experiences through close collaboration with cross-functional teams. Additionally, my role at Envoy Global involved building and maintaining robust relationships with key stakeholders, enhancing client satisfaction, and managing an efficient sales pipeline.I am driven by the desire to create meaningful value for clients and organizations alike. My goal is to leverage my extensive experience in customer success to foster an environment where clients thrive, and teams excel. Whether through strategic planning, coaching, and mentorship, or operational improvements, I am dedicated to enhancing both product and customer experience. Let's connect and explore how we can collaborate to drive customer success and achieve your organizational objectives together.

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Maria Muting's current company

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Vanta
Vanta
Manager, Customer Success / Driving customer success with expertise in process improvement, cross-functional collaboration, and coaching global teams for optimal results.
san francisco, california, united states
Website
Employees
45
AeroLeads page
10 roles

Maria Muting work experience

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Manager, Customer Success

Current
Sep 2024 - Present

Manager, Customer Success

Chicago, Illinois, United States

-Led a global team of CSMs across various regions, focusing on goal setting, career development, and mentorship.-Implemented and monitored team performance metrics, forecasting, and analyzing data for weekly reports to executive leadership.-Facilitated an incentive-based plan to reward outstanding CSMs, PSCs, and support agents, fostering a.

Apr 2022 - Apr 2024

Senior Customer Success Manager

Chicago, Illinois, United States

-Managed 30 customer accounts worth $2.5M, serving as the primary contact and advisor, ensuring alignment with customer objectives.-Created and implemented customer retention strategies, focusing on continuous value delivery and close collaboration with sales teams.-Tracked and reported on key customer success metrics, including usage, renewal rates, and.

Feb 2021 - Apr 2022

Customer Success Manager

Greater Chicago Area

May 2018 - Feb 2021

Customer Success Manager

Greater Chicago Area

-Drove product adoption to maximize client ROI, ensuring customers leveraged all available solutions effectively.-Collaborated with internal teams including sales, product development, and support to deliver a seamless client experience and assess account health, risk, and growth opportunities.-Analyzed and synthesized customer data to create digestible.

May 2016 - Dec 2017

Corporate Account Executive

Chicago, Illinois

-Prospected and identified potential clients for Envoy's immigration services, conducted assessments, prepared tailored presentations, proposals, and demonstrated the company's value proposition.-Built and maintained strong relationships with key stakeholders such as HR professionals, TA teams, and executives.-Managed a sales pipeline, tracking prospects.

Sep 2015 - Apr 2016

Software Sales Executive

Greater Chicago Area

  • Focused on delivering customized SaaS solutions that provide value to clients’ bottom line by transforming their recruitment strategy to reflect today’s complex and competitive labor market
  • Consulting with C Suite, Department Hiring Managers and Talent Acquisition teams to evaluate hiring needs based on these key areas: - Job distribution - Candidate attraction, capture and pipeline - Pre-hire platform
Jan 2015 - Sep 2015

Account Executive

Greater Chicago Area

  • Responsible for meeting monthly and quarterly sales quota expectations
  • Manage sales pipeline of 2000+ leads using Salesforce Database
  • Track daily activity to ensure weekly reporting is completed through Microsoft office & Salesforce
  • Implement efficient scheduling to ensure weekly activity requirements are achieved
  • Strategize sales growth opportunities in weekly team training's
  • Conducted regular meeting to implement effective recruiting strategies with HR and C-Level clients
May 2013 - Jan 2015

Sales

Oak Brook, IL

  • Set and achieve personal sales goals while supporting the goals of the team
  • Provide honest and confident feedback to customers regarding merchandise style and fit
  • Consistently seek new fashion and product knowledge to act as an expert for the customer
  • Work as a team player to ensure each customer receives the best service possible
  • Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
Sep 2012 - Nov 2012

Boutique Supervisor

Oakbrook, IL

  • Establish a partnership with boutique management and home office personnel to support company initiatives and objectives
  • Recruit, train and develop top talent
  • Perform daily activities of operating a specialty retail store
  • Set the standard of a superior level of customer service
  • Maintain visual merchandising standards
  • Protect the security of cash, inventory, and other assets according to company guidelines and directives
Mar 2011 - Jul 2012
Team & coworkers

Colleagues at Vanta

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2 education records

Maria Muting education

FAQ

Frequently asked questions about Maria Muting

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What company does Maria Muting work for?

Maria Muting works for Vanta.

What is Maria Muting's role at Vanta?

Maria Muting is listed as Manager, Customer Success / Driving customer success with expertise in process improvement, cross-functional collaboration, and coaching global teams for optimal results. at Vanta.

Where is Maria Muting based?

Maria Muting is based in Greater Chicago Area, United States, United States while working with Vanta.

What companies has Maria Muting worked for?

Maria Muting has worked for Vanta, Showpad, Glassdoor, Envoy Global, and Careerbuilder.Com.

Who are Maria Muting's colleagues at Vanta?

Maria Muting's colleagues at Vanta include Jimmy Singer, Aaron Trujillo, Mike Corry, Andy Patel, and Marsel Fazilov.

How can I contact Maria Muting?

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What schools did Maria Muting attend?

Maria Muting holds B.A., Marketing Minor Management, Marketing/Marketing Management, General from St. Ambrose University.

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