- ensure that SSPO a friendly, competent and effective voice in front of customers and other entities- collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (alarms, planned interventions and retro-actively for example incidents) and translates technical information into customer language- log, track and keep up to date ( knowledge data base, portals/SharePoints, ticketing and reporting tools) all required information- understand and apply operational guidelines, procedures and processes- monitor the shared technical platforms and data networks, that host the software services, sold to the Orange Affiliates and operated by SSPO, using alarm management tools- execute different scripts and analyse the output in order to proactively identify existing or potential customer impact on the software applications managed by SSPO- perform basic troubleshooting by:- testing the applications functionalities and performance- running scripts or applying work instructions to adapt/adjust parameters according to specifications and customer requirements- contribute to the execution of planned operations/ changes- build simple scripts to automatize basic, recurrent tasks- single point of contact for All Orange Affiliates ( local Service Management Centers, local Technical Management Canters) as well as other Orange Group TMCs, concerning technical incidents, customer complaints and planned operations/changes related to software services and applications operated by SSPO- process all incoming information related to planned operations/changes, incidents and requests for information, no matter the channel (ticketing tool, mail, phone) so that a resolution/ answer is sent to the requester in the shortest time possible (performs follow up and escalation if needed)- other responsibilities/activities assigned by the team manager and related to the objectives and activity of the team

-performing radiological investigations such as CT scans, teleradiographs, panoramic radiographs, bite-wings and retroalveolar on film-interpreting and performing measurements for the investigations performed-taking diagnostic photos-I learned about dental anatomy, pathophysiology and various problems that can occur in teeth-I performed 3D oral scans using a high-performance oral scanner, along with state-of-the-art technology-I learned to take on tasks and complete them, but also to ask for help when I need it

I worked in a team that deals with the reconfiguration and adaptation of medical equipment, such as hospital beds, ultrasounds, incubators.I learned to work in a team, to listen to the opinions and ideas of others and to implement them.