- Build and maintain effective relationships with students, faculty, staff, parents, and external stakeholders.- Collaborate with academic departments and administrative units to support student success.- Manage the admissions process, including application review, interviews, and admissions decisions.Ensure compliance with admissions policies and regulations.- Provide comprehensive student counseling services, including academic advising, career guidance, and personal support.- Develop and implement policies and procedures to streamline operations and enhance efficiency.- Utilize various channels (job boards, social media, professional networks, etc.) to source candidates for open positions.- Review resumes and applications, conduct phone screens, and assess candidate qualifications.- Maintain accurate and up-to-date records of sales transactions, including orders, invoices, and payments.

- Customer service tasks such as creating message templates to send to customers, answering customer queries, commenting on positive reviews and addressing negative feedback, getting negative reviews removed, matching orders to reviews, shipping, creating removal orders, locating past orders, confirming FBM orders, and dealing with refunds and product replacements.- Content related tasks, such as creating excellent content for Amazon product listings and email marketing messages.- Tasks related to optimizing ads such as setting up campaigns, analyzing them, setting up negative vital terms, and ensuring that your product is not seen for certain key terms.- Search engine optimization tasks such as keyword research and SEO optimization to drive relevant traffic, link building to drive growth, and social bookmarking for greater optimization.- Social media tasks such as updating your Facebook, Twitter, and LinkedIn pages, answering customer queries and complaints on social media, uploading photos of new products.- Researching for products to buy them at wholesale prices, securing the best deals that are profitable for your business, securing samples for products you sell on Amazon, negotiating with suppliers.- Order fulfillment tasks such as sending in FBA inventory, downloading Amazon barcodes for each unit, downloading shipping labels, tracking the shipments, checking units received, checking how many units are in FBA.

- Coordinate and manage all aspects of the admissions process, including application review, interview scheduling, and decision notifications.- Ensure timely and accurate processing of applications and related documents.- Maintain and update applicant records in the admissions database.- Serve as the primary point of contact for prospective students and their families.- Provide clear and accurate information regarding admission requirements, application procedures, and program offerings.- Respond to inquiries via phone, email, and in-person in a professional and timely manner.- Work collaboratively with the admissions team, faculty, and other departments to ensure a cohesive and efficient admissions process.- Assist in planning and executing admissions events, such as open houses and information sessions.- Address and resolve any issues or concerns that may arise during the admissions process.

• Provided customers product knowledge. • Resolve customer queries over the call or routing them to offices. • Achieved target-based tasks. • Guiding them about registration procedures. • Attended meetings with clients for improvement in services. • Facilitates and escalates customer queries to relevant departments via email.• Keeping a record of customer interactions, comments, and compliments regarding improvement in services.• Ensure customer satisfaction and deliver exceptional services.• Trained fresh agents as per instructions of the team lead.