At Microsoft I'm a Product Manager in Viva Engage of rewards & recognition🎮🏅, delegation, communications, and #️⃣Campaigns. SME of gamification.Alongside a team of amazing and very talented people, I lead a cross-functional initiative that helps products increase their retention, as well as to drive specific behaviors in users, creating engagement and motivation.I help to create fun and exciting experiences so that people can feel motivated to achieve more. I'm responsible for the product roadmap. To transform it from zero to hero! You know, the different phases: ideation, specs, design, end user usability testing, customer calls, software development, measuring success, and the rollout! What a beautiful process 💛I enjoy collaborating with the engineering, design, and analytics team, and together we are achieving great and exciting outcomes.

CIO. Sales Incentives. Finance and Operations.Payment tribe - Software development and testing. Scrum Master.- Successful movement from mainframe to the cloud of the whole Payment Cycle.- Improved the Payment cycle, which was inherited.- Program Manager and Scrum Master of software development and testing teams of the Payment Tribe.- Agile methodology, led Agile ceremonies. - Priorities alignment with the PO, stakeholders, and the teams. - Software development lifecycle. From business requirements to development, testing, and final product and projects results. - Part of the Women@CIO Culture's initiative. We want that more women can join the tech world.- Mentor and coach of junior PMs.- Program management practices with agile values such as collaboration, team autonomy and empowerment, delivering value to customers, and adapting to change at the moment.- Allocate resources within the teams. Strategic planning with the team members.- Analysis of metrics. We use Workboard for the tracking of our OKRs during the Q and Jira reports for the teams’ charts and velocity tracking. - That the teams create and keep updated the documentation and the flow chart diagrams. - Leading, motivating, and coaching the teams. - SQL

CIO.Sales Incentives. Finance and Operations. Platform and Cloud Infrastructure (DevOps). Scrum Master.- Agile methodology, and led Agile ceremonies. - Experience with teams and POs across geos and countries (Mexico, France, USA, and India).- Program Manager and Scrum Master of cloud infrastructure and platform DevOps teams.- Software development lifecycle. From business requirements to development, testing, and final product and projects results. - PM and Scrum Master of the SRE team. - Led innovation projects, such as platform dashboard and a bot project. - Part of the Women@CIO initiative. We want that more women can become part of the tech world.- Agile transformation among the teams.- Decision-making based on data reports and experimentation.- Implementation of the Sensei Initiative, in order to improve the engagement of the team members within Guadalajara.- Improved customer service and user experience from 82% to 94%- Program management practices with agile values such as collaboration, team autonomy and empowerment, delivering value to customers, and adapting to change at the moment.- Experience generating and analyzing analytical reports around operations.- The WIP (work in progress) of the teams' stories was reduced from 4.95 to 2.81 days average.- Coordinated the communication, timing, and dependencies among international and national teams.

- Management of simultaneous internal and external digital products, the external oriented to different business objectives like startups or business expansion for well-known brands; within the Scrum framework.- Business Analysis: consultant, eliciting requirements, understanding the needs of the client, and transforming them into tangible app development features. - Created the logical flow chart diagrams of the digital products. - Some examples of projects from conception to launch by translating business requirements into products are added below. - Distribution and organization of UI/UX and software development stories using Jira. - Efficient contact and communication with external clients (from Mexico and the US), the development, and the design team.- Knowledge of Systems Development Life Cycle and cloud platform services.- Managing workflow and performance daily. Having a percentage of readiness as reference. - Checking if we are on schedule and if there are any blockages. - Make sure the teams are going in the same direction, that all information is accessible for all team members, and that the teams are motivated. - Make sure there is efficient communication with the client, and that the client’s expectations are met and managed. - Testing and bug verification.

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