Maria Sheregova Email & Phone Number

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Societ Inc. provides software solutions to charities and nonprofits across Canada, the USA, the UK, and Europe. The suite of products consists of donor and donation management CRM systems, case management, membership, volunteer, and board management software.The responsibilities included:• Managing the support desk for Silent Partner DMS (a donor and donation management CRM solution comprised of a Desktop application and a web-based Cloud add-on); providing technical support to clients via phone, email, Zoom, and LiveChat. Covering support requests for the company's other products, which included another donor and donation management CRM, along with website-building and hosting solutions;• Delivering professional services to clients: assistance with receipting charitable donations and issuing tax deductible receipts; building advanced reports; data import and export;• Implementation of software upgrades and add-ons;• Collecting customer feedback, feature requests for the development team; submitting bug reports in Jira; conducting acceptance and regression testing of the software (both the Desktop and Cloud components). Assistance with carrying out new releases of the Desktop app;• Processing cancellations;• Expanding the product knowledge base by documenting software processes and new features in client-facing articles (https://support.societ.com), as well as documenting internal know-how for agents;• Conducting training sessions for clients; moderating e-webinars.

Delivering customised English lessons to adult students of Intermediate to Proficiency levels (6,000+ classes held). Creating personalised teaching materials tailored to the goals and needs of each student. Tracking students' progress, identifying growth areas, providing feedback, and administering end-of-course exams. Arranging lesson schedules, writing reports assessing students' performance and skills, resolving technical issues with the e-learning platform and software, proofreading and editing teaching materials on the platform.

Creating articles pertaining to e-commerce, tourism, education, finance for various businesses; consecutive interpreting at events.

Minsk, Belarus

▪ Content management (copywriting and content publishing) for the official Belarus tourism portal www.belarustourism.by (English, Russian, German);▪ Operating the Agency’s Tourist Information Centre, dealing with online information requests;▪ Promotion of services rendered by the stakeholders of Belarus tourism industry in the domestic market and abroad, arranging familiarisation tours in Belarus for foreign media and tour operators;▪ Preparing and holding presentations on the tourism potential and opportunities of Belarus;▪ Compilation, translation, publication, and distribution of promotion and information materials;▪ Maintenance of the state tourist objects, cultural heritage, and attractions database;▪ Translation of relevant documentation, consecutive interpretation, managing business correspondence.

Minsk, Belarus

Translation and editing of news pieces for the official website www.mfa.gov.by

Minsk, Belarus

Hosting, recording, editing programmes for Radio Belarus International (English), translation of broadcast scripts