Maria Wright

Maria Wright Email and Phone Number

Safety and Compliance Associate @ FedEx Freight
Mississauga, ON, CA
Maria Wright's Location
Mississauga, Ontario, Canada, Canada
Maria Wright's Contact Details

Maria Wright work email

Maria Wright personal email

n/a
About Maria Wright

• Works well in both a team environment and individually• Proficient with Microsoft Office (Excel, Word, Powerpoint & Outlook)• Ability to train, motivate, and supervise customer service employees• Flexible; able and willing to learn new things• Highly organized, with great attention to detail and follow-through• Sincerely enjoy working with people, in person and over the phone• Ability to adapt quickly to change

Maria Wright's Current Company Details
FedEx Freight

Fedex Freight

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Safety and Compliance Associate
Mississauga, ON, CA
Employees:
10454
Maria Wright Work Experience Details
  • Fedex Freight
    Safety And Compliance Associate
    Fedex Freight
    Mississauga, On, Ca
  • Fedex Freight
    Safety & Compliance Associate
    Fedex Freight Apr 2020 - Present
    Mississauga, Ontario, Canada
    • Managed and reviewed ELD logs for compliance for ~400 drivers • Contacted drivers for insurance, confirmation and validation• Validated and administered safety bonus program for drivers who had 0 incidents for the previous quarter • Responsible for creating and submitted weekly reports to legal for any incidents the happened the previous week• Responsible for insuring accurate details for ~300 individual driver contracts including but not limited to the company name, address, phone number and VIN
  • Fedex Express Canada
    Customer Care Associate
    Fedex Express Canada Nov 2012 - Apr 2020
    Yyzhq
    • Consistently exceeding call centre scorecard • Selected to transfer skill set via peer coaching• Looked upon to set a standard for new hires that are in training• Proactively reduced call handle time by 28 seconds in Q1`13• Improved quality result nearly 4% year-over-year by ensuring all points of call flow were accounted for, in a timely fashion• Active contributor to the social committee
  • Bell
    Retention Specialist
    Bell Apr 2011 - May 2012
    • Able to meet scorecard month-over-month• Successfully retained clients through adaptable and dynamic sales pitch• Required to analyze each customers profile to provide a solutions to benefit customer and business• Upheld positive customer feedback through client response, despite working with clients who had negative experiences

Maria Wright Skills

Call Centers Customer Experience Customer Service Account Management Team Leadership Customer Retention Teamwork Customer Satisfaction Sales Time Management

Frequently Asked Questions about Maria Wright

What company does Maria Wright work for?

Maria Wright works for Fedex Freight

What is Maria Wright's role at the current company?

Maria Wright's current role is Safety and Compliance Associate.

What is Maria Wright's email address?

Maria Wright's email address is ma****@****dex.com

What skills is Maria Wright known for?

Maria Wright has skills like Call Centers, Customer Experience, Customer Service, Account Management, Team Leadership, Customer Retention, Teamwork, Customer Satisfaction, Sales, Time Management.

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