Maria Wright Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

• Managed and reviewed ELD logs for compliance for ~400 drivers • Contacted drivers for insurance, confirmation and validation• Validated and administered safety bonus program for drivers who had 0 incidents for the previous quarter • Responsible for creating and submitted weekly reports to legal for any incidents the happened the previous week• Responsible for insuring accurate details for ~300 individual driver contracts including but not limited to the company name, address, phone number and VIN

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• Consistently exceeding call centre scorecard • Selected to transfer skill set via peer coaching• Looked upon to set a standard for new hires that are in training• Proactively reduced call handle time by 28 seconds in Q1`13• Improved quality result nearly 4% year-over-year by ensuring all points of call flow were accounted for, in a timely fashion• Active contributor to the social committee

• Able to meet scorecard month-over-month• Successfully retained clients through adaptable and dynamic sales pitch• Required to analyze each customers profile to provide a solutions to benefit customer and business• Upheld positive customer feedback through client response, despite working with clients who had negative experiences