Maria Aleksandrova Email and Phone Number

- Organisation of the work environment (creating and adjusting schedules, managing workloads, covering ad-hoc tasks, keeping KPIs green, etc.)- Assessment and supporting of the candidates on trial day; - Preparing the assignments for MAD (trial) days- Mentoring and training all new joiners on the team - Weekly reviews of new joiners- KPI planning - Leave planning and approval- Project management of improvements within the team (suggesting improvements, managing the implementation process, writing proposals, keeping everyone aligned, choosing business partners, etc.) - Organising and conducting Team meetings & 1:1s/weeklies within the team - Resolving matters on the go- Collaboration with other departments to ensure proper operations (backend, fronted, finance, support, etc.)- Ensuring team KPIs are reached - Advising on second/third line matters- Investigating complex payment related issues - Mastercard chargebacks advisory - Participation in fraud-related discussions with the Compliance team - Refunding users (4eye, 6eye)- Contributing to complex Compliance investigations- Ad-hoc tasks

- Crysis intervention - Restoration of the good work-life balance - Hepls employees with issues concerning relations, communication and management that are found to be hurtful, offensive and leading employees to feel unsafe at work. Confidential advisor also responds to issues regarding workplace integrity - any type of misconduct within the company could be reported safely. Inappropriate behaviour of any type also falls within the scope of the confidential advisor.