Contributed to an open-source project aimed at enhancing in-class collaborative quizzes for Canvas users. Improved the tool's user experience by designing a more intuitive graphical interface and developed an AI-driven chatbot using Ollama to support students.

Assisted over 1,000 students with financial inquiries, ensuring a high level of satisfaction through attentive customer service. Processed accounts with accuracy and maintained confidentiality while regularly working with platforms like Excel, Banner, and Workday to streamline financial operations and support.