Maria Bailey Email & Phone Number

Green Bay, Wisconsin, United States

• Managed accounts payable and accounts receivable using FishBowl, an inventory and customer information system, through managing invoices, payments, purchase orders and customer information.• Utilized QuickBooks Enterprise for journal entries and contributed to the preparation of monthly financial reports by researching and locating necessary data.• Developed an employee reimbursement monthly expense form using VBA in Excel, incorporating ActiveX controls, data validation, and user forms, based on detailed input from colleagues.• Collaborated with team members to ensure accurate and timely financial reporting, enhancing departmental efficiency.• Developed proficiency in Microsoft Office, particularly Excel, for data entry, reporting, and financial analysis tasks.

Green Bay, Wisconsin

• Analyzed and resolved billing discrepancies and high bill concerns for customer accounts, improving financial accuracy and enhancing revenue protection by providing empathetic solutions to help customers manage their obligations.• Managed and secured sensitive customer data across multiple computer and communication systems, ensuring compliance with data protection regulations and confidentiality standards.• Utilized Customer Information Systems (CIS) to maintain accurate and up-to-date financial records, streamlining account management processes.• Educated and collaborated technical support as part of a specialized team with customers and other departments' employees regarding mobile applications and online portals, improving overall customer engagement and satisfaction.• Communicated effectively during emergency situations involving electricity and gas services, working regularly with local 911 dispatchers to ensure safety and prompt resolution.

Green Bay, Wisconsin Area

• Maintained accurate financial records by processing daily transactions and managing cash handling through Point of Sale (POS) systems, while mentoring new employees on the POS computer system and merchandise locations.• Applied critical thinking and problem-solving skills to address customer inquiries and unique project concerns efficiently, providing exceptional customer service that fostered strong relationships and enhanced customer satisfaction and loyalty.• Assisted management in conducting regular inventory counts and actively contributed to inventory control to ensure up-to-date information and shrinkage prevention.• Generated increased sales by upselling higher quality merchandise, promoting featured monthly items, and encouraging membership in the company loyalty program and education courses.

Green Bay, Wisconsin Area

• Managed and secured confidential information, ensuring the protection of sensitive personal, health, and financial data in compliance with ethical standards for mentally and physically disabled individuals in my care.• Maintained meticulous records of client care and health metrics, demonstrating strong attention to detail and organizational skills essential for proper documentation, including regular communication with RNs regarding patients' heart rates, oxygen saturations, medication tolerances, activity levels, and other concerns based on client needs.• Provided exceptional client support through effective communication, fostering trust and enhancing client satisfaction while exercising flexibility and adaptability to meet the diverse needs of each client.• Adapted care plans to support individuals from various backgrounds, performing basic services such as ambulation, transportation, grooming, meal preparation, and other life skills, all while providing companionship.• Certified Personal Care Worker (PCW), highlighting commitment to professional development and ethical practices.

Green Bay, Wisconsin Area

• Maintained and gathered confidential customer and company data, ensuring accuracy and compliance with data protection regulations.• Managed customer inquiries via phone, multitasking with multiple computer programs to provide timely assistance while collaborating with back-office departments to resolve billing inquiries and technical support issues.• Increased sales by promoting additional services to well-established clients, enhancing their overall experience and exceeding contracted service expectations.• Worked closely with team members and departments to streamline processes and improve service delivery, contributing to a positive work environment.

Green Bay, Wisconsin Area

• Delivered exceptional customer service in a fast-paced environment, ensuring a positive dining experience for all guests while developing strong communication skills.• Efficiently prepared and served menu items, adhering to food safety and quality standards to maintain brand integrity.• Operated point-of-sale (POS) systems to process transactions accurately, managing cash handling with precision.• Collaborated with team members to enhance operational efficiency and achieve daily goals, fostering a supportive work environment.• Assisted in training new crew members on best practices in service and food handling, emphasizing accuracy in cash handling and customer service.

Green Bay, Wisconsin Area

• Provided compassionate, individualized care to enhance clients' quality of life and maintain their dignity and independence.• Assisted with daily living activities, ensuring adherence to personalized care plans and promoting client comfort.• Managed medication and dietary needs, maintaining meticulous records and communicating health metrics to RNs.• Maintained confidentiality and secured sensitive personal and health information, adhering to ethical standards.• Fostered trust and emotional support through effective communication, offering companionship to clients from diverse backgrounds.

Green Bay, Wisconsin Area

• Provided compassionate, individualized care to enhance clients' quality of life and maintain their dignity, supporting daily living activities such as grooming, bathing, toileting, and ambulation.• Managed medication and dietary needs, ensuring adherence to personalized care plans while maintaining meticulous records and communicating health metrics to RNs.• Secured and managed confidential information, safeguarding sensitive personal, health, and financial data in compliance with ethical standards.• Fostered trust and emotional support through effective communication, offering companionship to clients from diverse backgrounds and adapting care plans to meet their unique needs.• Maintained a clean, safe environment, ensuring compliance with policies and procedures while assisting clients on a regular basis to promote their comfort and independence.

Green Bay, Wisconsin Area

• Communicated with customers, team members and management in person as well as over the phone frequently. This also included traveling to multiple different hut locations regularly.• Received deliveries, stocked merchandise, and confirmed accuracy of received inventory.• Designed and implemented displays to increase sales by drawing customer’s attention and providing ideas for their own gardens.• Provided large variety of plants proper maintenance which included proper watering, pruning and air ventilation adjustments.• Completed accurate sales transactions.

Green Bay, Wisconsin Area

• Kept up to day knowledge on all current merchandise and services to ensure customer satisfaction and retention.• Maintained store appearance with an organized, clean and safe store. This also included designing and implementing displays to attract and increase customer sales.• Completed accurate sales transactions.

Green Bay, Wisconsin Area

• Assisted on landscaping orders with planning and logistic transactions with customers.• Identified plants, insects, damage from insects and environmental causes. Upon identification, if necessary, provided chemical and natural preventative and treatment options.• Completed accurate sales transactions throughout the day as well as ensuring a clean and safe environment.

Green Bay, Wisconsin Area

• Processed customer payments and ensured accuracy of orders presented to customers.• Prepared consumption items and ensured sanitation and safety protocols were followed thoroughly.• Supported teamwork with effective communication between the different departments.

Green Bay, Wisconsin Area

• Processed customer payments and ensured accuracy of orders presented to customers.• Prepared consumption items and ensured sanitation and safety protocols were followed thoroughly.• Supported teamwork with effective communication between the different departments.

Green Bay, Wisconsin Area

• Sanitized and organized efficiently and quickly the living quarters of the hotel’s guests as well as the shared common areas.• Laundered linens and stocked team members’ supplies from the main secured back inventory.• Ensured customer satisfaction and retention in providing any additional requested supplies for their stay to ensure a comfortable and pleasant experience.

Green Bay, Wisconsin Area

• Kept up to day knowledge on all current merchandise and services to ensure customer satisfaction and retention.• Answered the phone to address these needs while also completing transactions. Inventory and stocking completed regularly as well.• Completed accurate sales transactions throughout the day as well as ensuring a clean and safe environment.• Assisted on taking and submitting custom frame orders with customers.

Associate'S Degree, Accounting, 3.68

Accounting Assistant Technical Degree, Accounting, 3.51

Small Business Bookkeeping Certificate, Accounting, 3.44

General Studies

High School Diploma, Agriculture, General