María Belén Sánchez Rodríguez Email & Phone Number

Mexico

Annapolis, Maryland, United States

Data Capture and Analysis:Tracking sales periodicity, customer types, revenue generation, and rate implementation.Analyzing the impact of dropped services and skipped jobs on business performance.Capturing data on customer retention and attrition, helping with insights into service improvements.Scheduling and Route Planning:Efficiently organizing cleaning appointments.Planning routes for cleaning technicians to optimize travel time and minimize costs.Managing cleaning schedules during holiday periods, ensuring there are no service disruptions.Cleaning Technicians Management:Managing merchant operations for cleaning technicians, including time edits, job descriptions, and specific instructions.Answering technicians' questions and providing necessary guidance for job completion.Data Capture and Analysis:Tracking sales periodicity, customer types, revenue generation, and rate implementation.Customer Relationship Management:Updating and maintaining customer profiles for better service.Responding to and capturing customer feedback, such as Google reviews.Tracking customer satisfaction, service attrition, and drop rates.Financial and Accounting:Handling payment processing and job adjustments in QuickBooks.Open invoicing, ensuring timely invoicing and tracking of payments.Managing barter accounts and credit tracking to ensure proper account management.

Houston, Texas, United States

Customer Communications & CRM Management:Managed customer interactions across multiple platforms, including chat, email, Messenger, and Instagram, using various CRM applications.Communicated with both new and existing customers across the US, Canada, and Puerto Rico, ensuring timely and accurate responses.Sales Support & Order Management:Sourced quotes, provided updates, and processed invoices for exterior auto body parts, touch-up paint, in-house painting services, and minor repairs.Fulfilled shipments and ensured on-time delivery to customers.Website & Vendor Maintenance:Assisted in maintaining up-to-date website listings and ensured accuracy of vendor information.Coordinated updates related to product inventory, vendor relationships, and dealership information.Freight and Logistics Coordination:Managed freight delivery logistics, ensuring smooth transportation of products.Updated product, vendor, and dealership information to maintain accurate records.Data Management & Entry:Performed data entry for all customer interactions, ensuring accurate and up-to-date records.Utilized Excel, Asana, Google Sheets, and other CRM tools for data organization and task management.Project Management & Side Projects:Managed side projects and supported cross-functional tasks across multiple CRM systems, phone systems, and project management tools.Demonstrated strong multitasking abilities to prioritize and complete multiple tasks efficiently.

Mexico

On the Merchant Operations team, I took over any inquiries the technicians may have, such as missing payments on their app, issues with their payouts, collecting, dispatching, and anything they could run into on-site. I would do a customer service role from time to time while doing outbound calls, texts, or emails to current customers on behalf of the technicians. At the same time, I helped with claims and email queries from customers. All while using different CRM software programs.

León, Guanajuato, México

I received inbound calls and assisted customers with different house projects. As a 3rd party, we found the best options and prices for them through our database. Generated calls to follow up with customers and see how the projects went and offered new products that applied, such as home insurance, lawn services, paint, HVAC, and basically any home repair. Warm lead sales. Unfortunately, the project was shut down.

León, Guanajuato

Bilingual collections, in different stages. Grew into a (team lead) position. I guided both new and experienced agents on calls and daily tracking. Assisted all supervisors as needed with different activities (schedules, track times, adjustments, etc.) for about 150 agents monthly. I worked my own monthly collections target.

León, Guanajuato

Employee, Cash, product, and sale goal control. Responsible for safe box and cashiers. Assisted customers with beauty accessories. Generated meetings for employees to encourage and train when we had new products arrive, and set daily, weekly, and monthly strategies to hit target. Generated weekly payroll. Restocked the store and handled the store maintenance. Traveled to new store openings and set up.

León, Guanajuato, México

Track and create employee shifts. Kept control of product and order from main storage to restock. In charge of storage check-in and out, as well as store products. Ran random check-ups on cashiers per store to make sure all ran well. Made different activities to increase sales by meeting and brainstorming.