María Belén Sánchez Rodríguez Email & Phone Number

Mexico

Annapolis, Maryland, United States

Data Capture and Analysis:Tracking sales periodicity, customer types, revenue generation, and rate implementation.Analyzing the impact of dropped services and skipped jobs on business performance.Capturing data on customer retention and attrition, helping with insights into service improvements.Scheduling and Route Planning:Efficiently organizing cleaning.

Houston, Texas, United States

Customer Communications & CRM Management:Managed customer interactions across multiple platforms, including chat, email, Messenger, and Instagram, using various CRM applications.Communicated with both new and existing customers across the US, Canada, and Puerto Rico, ensuring timely and accurate responses.Sales Support & Order Management:Sourced quotes.

Mexico

On the Merchant Operations team, I took over any inquiries the technicians may have, such as missing payments on their app, issues with their payouts, collecting, dispatching, and anything they could run into on-site. I would do a customer service role from time to time while doing outbound calls, texts, or emails to current customers on behalf of the.

León, Guanajuato, México

I received inbound calls and assisted customers with different house projects. As a 3rd party, we found the best options and prices for them through our database. Generated calls to follow up with customers and see how the projects went and offered new products that applied, such as home insurance, lawn services, paint, HVAC, and basically any home repair..

León, Guanajuato

Bilingual collections, in different stages. Grew into a (team lead) position. I guided both new and experienced agents on calls and daily tracking. Assisted all supervisors as needed with different activities (schedules, track times, adjustments, etc.) for about 150 agents monthly. I worked my own monthly collections target.

León, Guanajuato

Employee, Cash, product, and sale goal control. Responsible for safe box and cashiers. Assisted customers with beauty accessories. Generated meetings for employees to encourage and train when we had new products arrive, and set daily, weekly, and monthly strategies to hit target. Generated weekly payroll. Restocked the store and handled the store.

León, Guanajuato, México

Track and create employee shifts. Kept control of product and order from main storage to restock. In charge of storage check-in and out, as well as store products. Ran random check-ups on cashiers per store to make sure all ran well. Made different activities to increase sales by meeting and brainstorming.