Using different software programs such as Canva and Cap Cut, I create graphics for current events.

-Resolved an average of 50 customer inquiries per day, maintaining a 90% customer satisfaction rating using extensive product knowledge.-Collaborated cross-functionally with internal partners using a variety of systems and tools to facilitate a seamless in-app consumer journey.-Provided management team with insights gained from consumers, offering feedback related to key contact drivers, change in consumer behaviors, products, professional athletes, and industry trends.-Partnered with Social Media team to develop a “surprise and delight” experience for a Nike Member.-Completed complex independent projects using digital creative software programs to create content to promote internal events and activations. -Ideated in-person and online programming with ‘culture’ team to enhance internal employee experience.

-Developed and managed internal communications for three in-house networks.-Authored an Autism and Disability Awareness article, increasing awareness and engagement.-Produced biweekly and monthly newsletters and email campaigns.-Managed existing content by updating based on internal feedback.

-Specialized in digital and physical services that elevated the consumer's experience such as size and fit sessions, Apps navigation, and mobile processes-Partnered with Nike Ambassadors to acquire updated product knowledge to deliver to team on a biweekly cadence-Increased membership acquisition by 50% monthly by creating competitive quantitative processes surrounding the consumer journey-Led cross-functional teams in executing customer-focused projects, ensuring alignment with strategic goals and timelines -Ideate creative concepts for activations using story-telling for store employees and partner with Nike ambassadors to carry out plans -Developed and implemented customer retention strategies resulting in a 20% increase in repeat business

-Leveraged first-hand experience and conducted over 10 feedback sessions to optimize Nike Membership training by analyzing collected data.-Developed new training principles to improve and enhance the retention and reengagement experience of Nike Membership.-Tracked and analyzed multiple online shopping trends and reported findings to management team.-Designed and executed customer engagement campaigns, utilizing social media platforms to enhance brand visibility and customer interaction.-Led a retail brand experience in collaboration with Los Angeles marketing partners and trainers.

-Ran a second-hand clothing small business, handling all operations and marketing.-Created and managed social media campaigns to boost brand awareness and engagement.-Developed content tailored to attract target audiences by filming, video editing, and graphic designing.-Monitored social media performance to improve campaign effectiveness.

-Organized and participated in brand experiences in partnership with Nike.-Amplified consumer journey through product education and training content creation.-Assisted in recruitment processes for over 20 roles across multiple stores.-Managed training schedules for leads in different stores.

-Maintained organizational excellence of stock room and sales floor-Supervised and mentored others, delegated tasks effectively, and promoted a positive work environment-Coordinated schedules, oversaw projects, and ensured operational efficiency-Addressed and handled loss prevention affairs-Assisted with over 20 interview processes -Managed budget forecasts and tracked actual performance against targets-Generated financial reports for senior management review

- Ideated and developed rallies for entire student body.- Partnered closely with athletic teams to promote team members, upcoming games, and any fundraisers.- Managed multiple creative teams ensuring project completion.