Maria Cristina Serrano Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

Assist patients in French and English pursuing authorizations and reimbursements from insurers to facilitate access to care. Support Sales Team following up with patients to complete required documentation and assisting when necessary. Process orders in SAP for patients and Hospitals in a timely fashion.

Milton, Ontario, Canada

Provide a high-quality customer experience. Make product recommendations, prepare and request quotes; Guide customers' orders online or place their orders over the phone; Communicate with customers by phone/email; Process payments, returns, credits/debits. Use multiple technology tools to answer and resolve customer inquiries/troubleshooting.

Mississauga, Ontario, Canada

* I offered high-quality service to distributors providing accurate information on a timely basis, assisting with attentive and effective support to customers and sales team ensuring in each case the promptest response. * Managed end to end order cycle; prepare quotes, processed orders with accuracy, checked prices, contacted customer when price discrepancies arose, troubleshot, followed up accordingly (phone, fax, email)* Followed up on outstanding orders: liaised with warehouse/factory to expedite orders. Verified lead times or ask for delivery improvement when necessary, keeping internal/external customers updated on the status of open orders.* Troubleshoot order issues corrected addresses on the system or verified with the customer discrepancies on orders. * Prepared Return Authorizations, Credit/Debit Notes; validated information, prepared/sent documentation, verified documentation before processing returns, credit/debit requests.* Proficient in MS Office Suite software (Word, Excel, PowerPoint, Outlook), Docuware, and EPICOR ERP, Sopic, Zenith.* Effectively support the field sales team across the country with information on stock availability, pricing, customer current contracts, test kits orders, promotions, preparation of promotional material as needed.

Toronto, Ontario, Canada

Led research project to obtain qualitative data on Canadian Newcomer professionals and their journey to employment in a new Canadian target industry and field; designed strategy, accountable for project deliverables.• Provided leadership and direction; identified and recruited survey participants according to selected group sample through LinkedIn and FocusIndustry’s former clients and referrals. • Designed survey questions (SurveyMonkey) to determine employment goals and barriers and subsequent success to professional employment in their target industry.• Prepared and coordinated schedules (Google calendar) and meetings, follow-up and activities, tracked progress/results, risk management, presented solutions to mitigate/solve problems likely to occur.• Presented Reports and survey results (PowerPoint), tabulated findings to selected participants and stakeholders.* Consultant, advisor

Caracas Venezuela

* Managed the day-to-day operation of a program address to increase access to books and medical devices for students and professionals of health. I provided a strategic vision to expand the program in the country and to capitalize on the resources available. Liaised with academic and professional organizations working on a collaborative basis with multidisciplinary teams. Performed control and supervision duties to ensure administrative procedures were followed. Sustained the program in times of crisis. * Built relationships with Deans/teachers, working on a collaborative basis to create synergies; to open new distribution centers; to identify information needs that could be addressed; coordinated meetings to monitor performance, presented reports with achievements, threats/issues; advised for troubleshooting when necessary.* Performed inventory audits in 20 distribution centers; checked that files were up-to-date with invoices and reports, checked that the inventory was kept in a safe place and in good condition, looked for possible threats, and advised for improvements.* Reconciled monthly bank account statements against sales registered in EPICOR ERP. * Supported multidisciplinary teams; coordinated meetings, prepared agenda, prepared presentations for workshops in person and for webinars, gathered team’s feedback (surveys). * Member of the Editorial Committee; prepared calendar of publications, Reviewed/edited articles produced by consultants, made recommendations on style.* Provided friendly and respectful follow-up on internal and external stakeholders to meet deadlines; Reviewed processes and implemented improvements. * Prepared reports showing planned activities, pending actions, accomplishments, and risks/issues for troubleshooting/mitigation accordingly.* A team player. Easily engaged with a variety of internal/external stakeholders, professionals, public;, and government authorities.

Caracas, Venezuela

* Prepared annual plan with a sales budget. * Prepared and presented financial reports to the Board of Directors.* Coordinated a multidisciplinary team of editors, designers, sales, and administrative professionals.* Identified and evaluated new business opportunities through non-conventional distributors like Avon, books to be sold along with the newspaper, and special book collections for libraries.* Prospected Lead generation.* Consultative selling and relationship management.* Negotiated and closed deals.* Participated in national and international book fairs for buying and selling rights. * Coordinated and hosted book presentations.

Caracas, Venezuela

* Led the distribution of children's books designed to promote reading among children and young adults; coordinated imports and exports.* Developed and professionalized the Sales Department from 1 person to up to a team of 11. * Prepared and performed the annual sales and marketing plan with new titles’ sales, book presentations and inventory needs.* Identified new distributors of children´s books in the US, Venezuela, Spain, the rest of LA.* Coordinated a special project of sales to the Ministry of Education in Mexico that required the participation in a bid and the coordination of special print runs made in that country. * Coordinated imports/exports and a Book Club of sales to schools; Actively communicated with suppliers, customs brokers, customers in Latin America, the US, Spain.* Designed pricing strategy so that exports to stronger markets (US, Spain) sustained the distribution of books to developing countries, to make books accessible to children.

Bachelor’S Degree In Business Administration, Business Administration And Management, General

Activities and Societies: UCAB Theater Group

Project Manager, Currently Studying

Certified Life And Relationship Coach In Pure Coaching, Strategic Coaching, And Leadership, Life And Relationship Coach