Maria Due Email & Phone Number

Christchurch

• Appling structured methodology for change management activities• Assess the change impact to the business and complete a change impact assessment as appropriate• Integrate change management activities into project plans• Evaluate and ensure user readiness• Support training across the business• Manage portfolio and change load• Engage and manage stakeholders• Consult teams as required for implementation and delivery• Identify and manage anticipated resistance• Support and engage leaders of the business• Use critical thinking skills; organise and prioritise information; make good decisions • Identify, analyse, prepare risk mitigation tactics• Effectively manage risk impacts; implementing appropriate controls in conjunction with business ORCs• Track and report issues• Define and measure success metrics• Assist in promotion of Westpac’s corporate citizenship by actively promoting staff involvement in community activities• Assist in the promotion of Westpac as a good workplace.

Risk Management Office, Integrated Services

Responsible for the implementation and the management of the Controls Assurance Program across Integrated Services.Assessing the design and operational effectiveness of management controls, and testing Op risk and Compliance obligations are managed effectively. Proactively identifying potential risks and escalating to key stakeholders to ensure steps taken to mitigate risk. Report writing and establishing action plans to minimize risk (financial, staff, customer, reputational or legal/regulatory risks). Promoting risk and compliance culture. Desktop analysis of exception reports and other data extracts which may indicate emerging risks, losses outside tolerance, and provide insights on the risk performance of the business unit. Analysing complex business process to determine risks, controls, issues and opportunities for improvement.

Customer & Technology Services

Responsible for service quality and process excellence across all CTS Operations and Call Centres.Conducting onsite business unit reviews and creating detailed reports on performance as well as developing improvement action plans in conjunction with business unit leadership team.Review key operational processes focusing on four key content area’s:- Compliance to Westpac policy and the law- Lending credit standards, general ledger management and process adherence- Service SLA compliance, Operational Risk- Brand management/BCP and customer complaint handlingDeveloping and distribution of Business Excellence reportsFacilitation of the above requirements for GM-1 levels (including active oversight of progress in resolving aged actions)Report significant/systemic incidents and process failures on a timely basis to the appropriate stakeholdersUsing strategic thinking and influencing skills to help prioritise focus, determine the importance and value, and gain the commitment of all parties to implementing appropriate and time bound course of action (appropriate for customer, staff member and shareholder).

New Brighton, Christchurch

Business Technology Services & Solutions