Maria Frunza-Rudnicka Email & Phone Number

Warsaw, Pl

Warsaw, Mazowieckie, Poland

Warsaw, Masovian District, Poland

My Key responsibilities: • Main PoC for several key customers • Acquisition planning, tasking, QC and delivery• Coordinate and support Customer Projects with technical analysis, swath planning simulations, metrics, reports etc. • Conduct service training for key customers on sight and online• Conduct service training for Sales, Sales Operations and Customer Success teams• Improve overall customer experience and satisfaction by holding regular business review calls with… Show more My Key responsibilities: • Main PoC for several key customers • Acquisition planning, tasking, QC and delivery• Coordinate and support Customer Projects with technical analysis, swath planning simulations, metrics, reports etc. • Conduct service training for key customers on sight and online• Conduct service training for Sales, Sales Operations and Customer Success teams• Improve overall customer experience and satisfaction by holding regular business review calls with the customers• Content creator for product documentation, customer orientation materials, training and knowledge based materials • Provide requirements for new developments after which testing and reporting to SW team• Report to the management on key performance metrics• Co-created existing processes in Customer Success team and cross teams processes (Sales, Legal, Accounting, Engineering). Show less

Responsible for market development for Italy and Romania: • Customer acquisition - retail and institutional clients • Maintaining relationship with existing clients through CRM system • Establishing relationships with new marketing partners and business introducers • Running meetings with key clients in company’s office and in Italy • Planning and coordinating the participation of the company at Expos in Italy and representing the company at such events… Show more Responsible for market development for Italy and Romania: • Customer acquisition - retail and institutional clients • Maintaining relationship with existing clients through CRM system • Establishing relationships with new marketing partners and business introducers • Running meetings with key clients in company’s office and in Italy • Planning and coordinating the participation of the company at Expos in Italy and representing the company at such events Show less

Riga

• Relationship management with focus on Italian Market, support for EU and Russian markets• Customer service: management of incoming requests via email and phone in English, Italian and Russian • Operational tasks: GPS vehicle tracking and fleet management using specific programs (ex. Mapon) including after working hours and weekend in emergency situations • Responsible for Customer Satisfaction Project - coordinated a team of 5 people • Reached highest results (turnover)… Show more • Relationship management with focus on Italian Market, support for EU and Russian markets• Customer service: management of incoming requests via email and phone in English, Italian and Russian • Operational tasks: GPS vehicle tracking and fleet management using specific programs (ex. Mapon) including after working hours and weekend in emergency situations • Responsible for Customer Satisfaction Project - coordinated a team of 5 people • Reached highest results (turnover) for forwarding – sales cooperation for several months • Reached and exceeded the KPI requirements Show less

Language Mediation And Intercultural Communication, 108/110

Key subjects: Domain Specific English, Russian Language, International Law, Private International Family Law, International Economic.

Russian Philology

International Student Exchange Program

Education record

Activities and Societies: Erasmus Exchange Program Key subjects: Russian Morphology; History of Russian Culture and Literature; English.

Visual Merchandising

Key subjects: Product marketing, Social Marketing, Brand management, Art design, Photography and Photoshop; Workshops