Maria Figueroa Email and Phone Number

Recruiting & Onboarding-Implement and maintain the end-to-end recruitment plan for hiring 50+ seasonal employees during peak season (April through October).-Create job postings to post on job boards and social media, creating flyers and internal propaganda for open roles.-Conduct phone screenings and schedule in-person interviews for hiring managers.-Plan and coordinate annual hiring fair. -Schedule and deliver new hire orientations. Up to three new hire orientations a week during peak season.Benefits Administration-Hold enrollment meetings with eligible employees to walk them through company benefits, including health insurance, FSA, and 401(k), help them complete necessary paperwork for enrollment.-Manage Open Enrollment processes including OE meetings, employee elections, and processing. Leaves of Absence-First point of contact for employee requests for leave of absence. -Educate and facilitate Leaves of Absences including FMLA, CFRA, PDL, etc for employees. -Create and maintain LOA timeline for employees on LOA in compliance with all applicable state and federal laws.Workers Compensation-Submit workers compensation claims to carrier in timely manner via online portal.-Provide periodic updates to management regarding work status, accommodations, and rehabilitation progression. -Provide follow-up to existing or new claims to workers compensation insurance and claim adjusters. -Assist management develop appropriate modified duty options to foster a safe “return-to-work” environment for worker’s compensation and any other medical leaves.Employee Relations-First point of contact to respond and assist employees with HR-related questions and concerns. -Conduct stay interviews to seek out opportunities for improvement or growth. -Work with all employees within the organization to help ensure alignment and success including listening, coaching, counseling, motivating, and mediating to foster a respectful and safe place to work.

-Managed full cycle recruiting process ensuring a positive candidate experience by building & maintaining candidate pipeline.-Administered onboarding, skills assessments, background, drug screening, and conduct reference checks prior to placing candidates.-Exceeded recruiting metrics monthly.-Conducted quality assurance check ins with employees working on assignment regularly to ensure success, provide coaching, counseling, and motivation to increase employee retention.-Reported and documented work-related accidents, incidents and or grievances involving temporary employees by working directly with Management/Risk Manager to carry out Workers Compensation process.-Maintained integrity of database by entering applicant and client information in real-time into Applicant Tracking System (e.g., work history, communication and correspondence, interview, notes, placements, etc.)

-Responsible for new hire experience including onboarding, training, tools, policies, and procedures.-Assumed team leadership role with customer escalations, employee needs, operational tasks, inventory counts, daily cash audits, and sales verifications when store management is not available.-Operated as a sales floor leader to ensure all sales floor standards are met by sales consultants.-Consistently observed and coached sales consultants so team delivered a superior store experience by identifying opportunities for further coaching and development by partnering with store management.-Daily execution of store policies and procedures regarding inventory, visual merchandising, payments, equipment, sales integrity, and revenue assurance.

-Utilized various systems and resources to create work orders and inquiries for residential services including cable tv, high speed internet, and traditional phone service.-Responded to a high volume of billing, troubleshooting, sales, and service inquires via outbound and inbound phone calls and emails.-Collaborated with multiple departments to ensure our customers were provided a superior experience from point-of-sale to in-home installation.

-People management including recruiting, interviewing, hiring, onboarding, training, and developing sales associates.-Exceeded sales goals by promoting excellent customer service and recommendations based off customer’s needs.

-Lead operational excellence through execution of accurate visual merchandising displays and floor plans.-Assisted store manager with inventory cycle counts and auditing sales reports.