Business Development Associate
Ann Arbor, Michigan, United States
My responsibilities included overseeing customer relationship management, developing pricing strategies, and conducting competitive research. I issued quotations and maintained annual trade agreements with key customers, ensuring the smooth sale of DEA-scheduled compounds, dangerous goods, pesticides, and toxins to both domestic and international clients while navigating complex regulations.I conducted discovery calls and facilitated the sale of contracted research services, including custom synthesis, custom library formation, immunology, assay development, natural product chemistry, and protein and antibody synthesis in conjunction with Project Management and Subject Matter Experts. My role also involved overseeing all sales forecasting and reporting for my regions, generating annual and quarterly strategic plans presented to VP-level executives.I demonstrated proficiency in automating sales functions using Microsoft Power Automate. I hosted training sessions on Microsoft Outlook process optimization for sales and collaborated with the marketing department to formulate and execute event strategies. I designed and implemented all outbound sales campaigns for my region and managed various purchasing platforms to enable seamless transactions for buyers. As the institutional-level account administrator for the company’s SAP Ariba activities, I ensured efficient procurement processes.I managed customer expectations, engaged in successful conflict resolution strategies, and executed negotiation tactics for enterprise-level deals up to $95k in annual revenue. Additionally, I implemented and managed my sales territory strategy and trained new employees on business duties such as creating sales presentations and strategic pricing. My commitment to quality was evident in the thorough documentation I completed for B2B clients, ensuring high standards and customer satisfaction.