Maria Gabriela Silva Spluga Email & Phone Number

United States

• Created daily shift schedule that provided the guest service team with their shift assignments and break times.• Handled any guest issues that the guest service team escalated up to the supervisor on duty.• Welcomed school/camp groups to the zoo, informed them of the parks rules, and guided them to their lunch area.• Completed cash close outs at the end of shifts and prepared cash floats for next days shift.• Informed the guest service team of any policy or operational changes for feeding the birds in the aviary.

West Palm Beach, Florida, United States

• Operate the admissions ticket office to sell daily admission, memberships, and animal experiences to guest.• Check-in and guide guest to the animal experiences that provide a behind the scenes look of the zoo.• Run the carousel attraction by selling tokens for the ride and ensuring safety protocol is followed.• Connect guests to our lorikeet birds in our aviary by educating them on the birds, selling nectar cups for them to feed the birds, and guide them on how to properly feed them.

Bloomington, Indiana Area

Student Manager (Aug 2018 – May 2020) • Created a personalized experience for every donor and guest while closely collaborating with coworkers, full time staff, & volunteers • Recruited and trained a team of 500+ ushers every 4 months to successfully seat 3,200 patrons, while maintaining a safe and reputable event space • Assessed and resolved patron concerns, problematic situations, and volunteer activities for concerts, touring acts, weddings, and receptions to ensure a safe and enjoyable experienceInterim Head Ticket Taker (Aug 2019 – Dec 2019) • Stepped into a non-student leadership position while the administrative staff sought a replacement for the position • Provided event briefing and shift assignments for a team of 10 ticket takers • Trained team on how to use new ticket scanners and troubleshooted issues that came from using a brand new technology • Optimized training manual for ticket takers and helped select and train the new head ticket taker

Bloomington, Indiana, United States

Box office associate • Promoted over 200 events, provided exemplary customer service, sold tickets, packages, and memberships to patrons in the Box Office • Facilitated donations up to $300 allowing donors to participate in concert pre-sales, in addition to pre-show & post-show special eventsFront of House/Development Intern • Managed events by communicating with promoters, overseeing theatrical & technical operations, & supervising ushers resulting in customer satisfaction • Increased Facebook engagement by 50%, reinforcing community loyalty & reaching a wider, devoted audience

Plainsboro, New Jersey

- Aided in supervising a class of students that were on the autism spectrum or other mental disabilities- Provided the students with support and one-on-one help so that they would not be overstimulated- Guided the students through in class activities to prevent them from becoming frustrated or distressed- Informed the teacher after every class on how the students reacted that days class activities

Plainsboro, New Jersey

- Helped the math teacher with grading of test and exams- Aided students with classwork and homework to make sure they understood how to solve the problems for the tests- Managed the teachers grade book to make sure student grades were up to date and correct- Ran errands for the teacher while she taught class so that she would not have to leave the classroom

Plainsboro, New Jersey

- Oversaw the building, painting, and dismantling of sets for the school plays and musicals- Recruited new members to participate in the club every year- Trained new members in how to use power tools and how to build safe set pieces- Handled all communication, social media and scheduling for the club so that everyone would be up to date with current club activity and events-Delegated tasks and projects to the 40-60 members in order to accomplish the sets in time for performances- Mentored younger members to replace the current leaders once they graduated- Lead the running of scene changes during the shows so that they were seamless and timely

Plainsboro, Nj

- Trained in CPR, first aid, and lifeguarding to be certified and prepared for rescues- Oversaw pool activity to make sure that nobody was in danger of harming themselves or others- Performed a rescue of a little girl that had no experience in swimming- Maintained and cleaned the pool and area around it

Bachelor Of Business Administration - Bba, Tourism And Hospitality Management

Bachelor Of Science - Bs, Public Finance

Activities and Societies: Phi Alpha Delta

Finance, General