Mariah Bahe Email & Phone Number

• Provides first tier technical support to internal and external customers; installs, configures, troubleshoots, monitors, and maintains customers' desktop software and hardware; supports mobile workforce
• Consults with customers on all aspects of end-user computing and desktop based systems software; resolves more complex, less defined issues
• Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system
• Maintains passwords, data integrity, and system security for the desktop environment
• Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors.
• Installs LAN software upgrades including planning and scheduling, testing, and coordination, and maintains integrity of the LAN software and hardware

• Conducts daily desktop systems administrations tasks such as loading operating systems, imaging Windows laptops, updating firmware and BIOS, installing latest patches and anti-virus, routine maintenance, change.
• Manages and maintains inventory of all site desktop/peripheral equipment, conducts all hardware lifecycle tasks according to agency policy, and coordinates inventory management tasks with the customer’s lead.
• Provides excellent customer service with in depth knowledge of Windows 10, MS Office Suite 2016/2019, and ability to support mobile device operating systems (Android, iOS, BlackBerry).
• Conducts support for desktop, laptops, computer peripherals, printers and multi-functional devices.
• Provides technical assistance, support for large conferences, consultation, and briefings as required.
• Sets up and administers complex multi-tier computing system environments.

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver.
• Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system
• Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors
• Conducts site surveys, implements moves and preparing tests and applications for monitoring desktop performance, then provide performance statistics and reports. adds/changes modifications to existing equipment through.
• Evaluates, maintains, modifies (e.g., creates macros, templates), and documents desktop application packages; participates in the testing and evaluation of new desktop packages, implements prototypes, and consults with.

Albuquerque

• Provides first tier technical support to internal and external customers; installs, configures, troubleshoots, monitors, and maintains customers' desktop software and hardware; supports mobile workforce
• Consults with customers on all aspects of end-user computing and desktop based systems software; resolves more complex, less defined issues
• Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system
• Maintains passwords, data integrity, and system security for the desktop environment
• Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors
• Conducts site surveys and implements moves; adds/changes modifications to existing equipment through work-request system

Albuquerque, New Mexico Area

• Perform online and phone services for members and potential member through incoming call and online requests.
• Assisted in online trouble shooting of software used in financial banking and mobile application support.
• Inputs member transaction requests for account data changes, transfers, check withdraws and loan payments.
• Performs operational duties such as MSC opening and closing, security, research & reporting, account reconciliation and auditing.

Austin, Texas Area

• Engage customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service.
• Communicate to customers whats possible with technology.
• Use all relevant sales tools including online learning to drive profitable growth and exceed department goals.
• Help answer questions and resolve customer issues.
• Provide peer feedback and coaching to Sales Transaction Assistants to improve business results and customer experience.
• Act as a peer leader to Sales Consultants.

Austin, Texas Area

• handles service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem.
• quickly and accurately manage the inbound and outbound phone calls
• successfully manage the escalation process with third party vendors and internal service center repairs.
• manage shipping and receiving in addition to performing basic repairs and software installations.

Austin, TX

• Uses daily status reports to monitor and inform customers as to the status of orders and changes in delivery dates
• Provides information concerning vendor and product information; assists customer in comparing product features
• Evaluates and decides price quotes based on sales margin criteria
• Assists Account Managers in preparing bids, by understanding manufacturer programs such as special bids, education and government pricing and specials builds.
• Sets up and maintains pricing profiles in internal databases and programs;
• Visits customer accounts with Account Manager as needed

Austin, Texas Area

• excel at selling products and services, working closely with other members of the sales team.
• accumulate the appropriate knowledge and expertise through continuous learning and self-development.
• create ease and add value to the customers' shopping experience
• ensuring customers’ end-to-end needs are met.
• deliver unique customer value by developing strong relationships with customers, bringing them a little closer to family and friends by helping them close the gaps with technology.

Computer Science, Computer And Information Sciences And Support Services

Computer Science