Mariah Fields Email & Phone Number

Las Vegas, Nevada Area

• Instrumental in reducing fraud cases by 35% through the development of predictive analytics models.
• Facilitated a customer education program on fraud awareness, significantly mitigating potential fraud risks.
• Collaborated closely with the cybersecurity team to update fraud detection protocols in line with current trends.
• Expertly navigated complex data environments to uncover a sophisticated fraud scheme, saving the company anestimated $500K in potential losses.

Tulsa, Oklahoma, United States

• Operated Surface Mount Technology (SMT) machines to mount electronic components onto circuit boards,ensuring product quality and reliability.
• Collaborated with technicians and engineers to address critical defect data, contributing to the improvementof manufacturing processes.
• Recognized for contributions to Ducommun's excellent company culture, as identified by Newsweek's Top100 Most Loved Workplaces.
• Contributed to Ducommun's legacy of innovation and excellence in aerospace and defense manufacturing,dating back to 1849.

Henderson, Nevada, United States

• Reconcile time cards and pay sheets for W2 employees and contractors with meticulous attention to detail.
• Add expenses to W2 and contractor pay, ensuring accurate compensation calculations.
• Demonstrate proficiency in processing employment verifications promptly and accurately.
• Assist in facilitating advance payments to employees when necessary.
• Efficiently enter earnings and deductions into the payroll system, maintaining data integrity and accuracy.
• Strong attention to detail and a commitment to maintaining confidentiality and compliance with payrollregulations.

Las Vegas, Nevada, United States

• Oversaw a high-performing photography sales team of 10+ on the bustling Las Vegas Strip, elevatingcustomer service standards.
• Managed a 20% increase in customer satisfaction by implementing a proactive conflict resolution strategy.
• Streamlined national account management, resulting in a 15% improvement in account retention rates.
• Pioneered a digital feedback initiative that collected real-time customer experiences, driving actionableinsights that led to a new customer engagement model in regards to suggestive selling photos

Universal City, TX

• Delivered world-class customer service and sales support to customers through various contact channels,ensuring excellent customer satisfaction.Managed a 20% increase in customer satisfaction by implementinga proactive.
• Assisted users with general inquiries, product support, service recommendations, and basic technicalissues via phone, email, and chat, resolving issues on the first interaction.
• Managed individual ticket queue efficiently, collaborating with frontline team members to resolve helptickets promptly and effectively.
• Demonstrated strong emotional intelligence and rapport-building skills, maintaining professionalism andempathy in all interactions with customers

 Opening customers accounts by their account information provided. Maintain and adjust customers accounts. Resolve products or service problems by clarifying the customer complaint. Responsible for new customer/national account set up on top of adjusting customer accounts Generate financial statements and reports detailing accounts receivable status