Mariah Fields Email & Phone Number

Greater Seattle Area

Provides production support and ongoing system troubleshooting, maintenance, monitoring, and training for Patient Access Applications.Researches, troubleshoots, and performs detailed analysis on project requests or customer inquiries. Tracks and provides regular project status updates to leaders, customers, and stakeholders on progress and obstacles.Implements online scheduling modules including Direct/Open Scheduling, FastPass, Ticket Scheduling, and On My Way. Collaborates with vendors to ensure optimal integration with third-party scheduling systems.Provides ongoing troubleshooting and analysis of system configuration and provider templating to ensure that scheduling workflows are optimized for patient-facing scheduling systems.Delivers quick and efficient analysis and build for high-priority projects such as Covid-19 initiatives and Telemedicine expansion. Designs, builds, tests, and implements Decision Trees to assist end-users and patients with quick and effective scheduling into areas with complex scheduling procedures. Implements and maintains setup for patient messaging including appointment notifications, appointment reminders, telemedicine visit information, and referral outreach. Ensures that patients receive useful, consistent, and pertinent messaging across the system.Collaborates with teammates and outside teams on Epic upgrades and enhancements. Reviews upgrade notes, completes build and testing, coordinates with other impacted teams and creates training documents to relay impacts to end users.

Brooklyn, Ny

Designed, built, tested, and trained Patient Access applications for an Epic implementation at the Brooklyn Hospital.Led presentations and developed communications regarding implementation progress to key stakeholders.Clearly communicated progress and roadblocks for applications and quantitatively demonstrated team’s successes.Created documentation of current and future state workflows. Designed, configured, tested, and maintained programs/applications. Configured and maintained Real-Time Eligibility including setup for query chaining, plan mapping, PCP querying, as well as Benefits Engine configuration. Worked with vendor (Experian) to complete build, testing, and implementation of our RTE module.Supervised implementation of Welcome module including coordinating purchasing, hardware, and supervising application development and testing. Collaborated with billing and front-end operational teams on registration workflows, including automating and streamlining registration to ensure correct and timely information gathering.Built workqueues, confirmation records, and item profiles to best direct end-users through their workflows and ensure accurate and complete registrations to reduce billing denials. Configured and Administered security templates and provider records to ensure timely and accurate access to the system. Ensured that end-users could appropriately and easily access activities relevant to their workflows. Participated in the analysis and build of visit types, panels, provider and resource pools. Built provider scheduling templates, including coordinating involvement from department resources and finalizing a long-term strategy for maintaining the templates. Configured Referrals auto status, scheduling status, and notifications tables to ensure that the end-user workflow is seamless, intuitive, and reflects organization policies and processes. Coordinated all testing phases of associated applications during implementation and upgrades.

Greater Denver Area

Executed build, testing, and implementation of EHR system for 17 hospitals and a large network of clinics.Assisted on two go-lives troubleshooting issues, analyzing build improvements, and supporting end-users through their workflows. Collaborated on the build, integration, and support for our 2 Community Connect hospitals and clinics.Built, tested and implemented Environmental Services and Transport modules, responsible for coordinating meetings, communicating changes, and resolving application issues with operational supervisors. Responsible for troubleshooting and maintaining IVR system and event notifications. Coordinated the build, implementation and training of Transfer Center module. Assisted in Bed Board and Unit Manager build.Built Unit Maps for all inpatient units within the organization, coordinated with clinical informaticists to ensure that Unit Maps displayed relevant and helpful information for clinical teams.Responsible for assisting in developing downtime procedures including maintaining the BCA Web Data Entry environment. Responsible for building registration workflows and confirmation records including item defaulting and department-level workflow overrides for specialized departmental needs.Configured, tested, and maintained patient workqueues.Worked with end-users and operational leads to troubleshoot issues and optimize system performance. Administered and maintained Provider records and resolved access issues when they occurred.

Greater Denver Area

Coordinated admissions and tracked referrals from various hospitals in the Denver area Communicated with patients and care teams, and scheduled clinicians for patient visits Responsible for dealing with patient complaints and concerns and resolving issuesOrganized medical records via Allscripts, Epic, and other EHR systemsObtained documents from outside offices and medical professionals, and communicated with hospitals to ensure quality care for patientsIndependently created an Access database to ensure information is shared and communicated between departments

Boulder, Co

In charge of supervising a team of staff members in event planning and community buildingManaged budget, coordinated event schedules, and worked with vendors to guarantee high-quality events Supervised staff meetings both on team and individual levels, and reported to managers on a weekly basis Mediated in community issues and represented the University in customer service

Boulder, Co

Responsible for community development and event planning for a diverse student resident population In charge of logistical planning and preparing event agendas and budgets