Mariah R Email and Phone Number

Oversaw execution of opening and closing procedures to desired standard.• Trained employees by providing performance feedback and coaching in service techniques.• Built and maintained relationships to promote rapport with customers.• Addressed escalated customer complaints and resolved complex problems.

Executed work safely and according to schedule with detailed plans and resource schedules.• Updated team on schedule status in regular meetings and made proactive updates to account for new developments.• Documented base schedule for future turnaround schedule, continuously refined strategies and shared baseline details across sites.• Monitored resource allocation and adjusted schedules as needed.• Met personal, team and company goals in customer service environment.• Provided excellent customer service by handling reservations and answering phone calls.• Greeted patients on phone and in person, providing excellent customer service.• Resolved disputes using knowledge of library and expert customer service skills.

Developed and implemented server patching and maintenance processes that reduced system vulnerabilitiesUtilized Node.js to create server-side applicationsConfigured, monitored, and optimized server performance to ensure high availabilityTrained and coached new customer service representatives on best practices and customer service standards

Greeted customers in a friendly and professional mannerCreated reports and documents as requested by the office managerHandled customer complaints calmly and professionally, resolving customer issues in a timely mannerOperated cash register, credit card machine, and other electronic equipment accurately and efficientlyProcessed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe