Mariah Thomas Email & Phone Number

Cleveland, Ohio

Cleveland, Ohio

Design and develop new business and technology services within Key Bank’s Enterprise Service Catalog branded as RequestIT (Cisco’s Prime Service Catalog). Support existing catalog services and service modification requests to increase service offerings, promote process improvement, or other requested changes. Scope of responsibilities include service requirements, service design, documentation and system integrations, Service Catalog education and increased awareness, metrics demonstrating Service Catalog benefits, and process or technical assistance to identify solutions that meet Service Owner and Service Provider requirements.Participation in third-level support rotation (deploy services to production, analyze incident records assigned by Incident Management, establish root cause, perform steps to resolve issues, and escalate application issues to application support or vendor when necessary).

Managed the physical IT asset inventory, cost allocation, retirement, disposal, and usage of IT assets throughout their lifecycles to maintain balance between business requirements, costs, budgets, and contractual and regulatory compliance. Maintained System of Records for physical inventory and interfaces with other Systems of Record databases to provide a holistic asset management view.

Master'S Degree, Computer Information Systems - Security Concentration

Business Mangement - Accounting