• Conducted research to identify potential trainers, screened candidates, and managed the onboarding process for trainers.• Regularly coordinated with trainers to schedule sessions and gathered feedback. • Converting incoming leads into trial sessions and demonstrating the value of the training program.• Proactively monitored and improved customer month-on-month retention while addressing and resolving client issues• Recommended additional services or products to existing… Show more • Conducted research to identify potential trainers, screened candidates, and managed the onboarding process for trainers.• Regularly coordinated with trainers to schedule sessions and gathered feedback. • Converting incoming leads into trial sessions and demonstrating the value of the training program.• Proactively monitored and improved customer month-on-month retention while addressing and resolving client issues• Recommended additional services or products to existing clients to contribute to revenue growth and enhance the overall client experience.• Established and managed a comprehensive feedback loop, collecting and analyzing input from both customers and trainers to inform service development.• Monitored and reported on key performance indicators (KPIs) such as trainer performance metrics, trial session outcomes, packages sold, and conversion rates.• Maintained consistent and clear communication channels among leads, customers, and trainers.• Effectively managed the Customer Relationship Management (CRM) system, ensuring accurate record-keeping and efficient scheduling.• Regularly reported on the work performed, summarizing key achievements, challenges, and improvements made in trainer coordination, client retention, and overall program success. Show less

Manage the procurement aspects of a project to provide Middle East Airlines with innovative internet solutions and resolve internet outages by coordinating with internet providers all around the world.• Manage the procurement aspects of a project to provide Middle East Airlines with innovative internet solutions and resolve internet outages resulting in $1M+ revenue per month by coordinating with worldwide internet providers in different countries between Europe and MENA region•… Show more Manage the procurement aspects of a project to provide Middle East Airlines with innovative internet solutions and resolve internet outages by coordinating with internet providers all around the world.• Manage the procurement aspects of a project to provide Middle East Airlines with innovative internet solutions and resolve internet outages resulting in $1M+ revenue per month by coordinating with worldwide internet providers in different countries between Europe and MENA region• Handling quotations to suppliers• Coordinate with BMB Audit Department for the generation of new procedures and for the update on existing ones. • • • Make sure that those procedures are followed and assist in the Auditing process performed by the Audit Department• Release compliance, with coordination with BMB Technical• Quote services on CCW for small/medium size customers• Supervise and Manage trainees for Jordan and Iraq Maintenances full workflow• Responsible for the signed maintenance BoQs directory for all operations (LEB, JO, IRQ, KSA) which helps BMB Technical Support Teams in assisting the clients properly• Manage the renewal of Customer Maintenances for all operations (LEB, JO, IRQ) by preparing complete offers 2-3 months prior to their expiry and follow up with BMB Presales & Sales teams on the due maintenances submittals and signature Show less

BMB is a complete solution provider and a global advisor working with top-rated technology partners to empower businesses and organizations, through the finest quality of custom-made IT solutions.• Process invoices, place purchase orders and follow up purchase status from 500+ local and international vendors in Europe and the GCC, including Microsoft, Cisco, Motorola... • Improve processes in conjunction with ERP systems, using Excel to efficiently track all orders (order status)… Show more BMB is a complete solution provider and a global advisor working with top-rated technology partners to empower businesses and organizations, through the finest quality of custom-made IT solutions.• Process invoices, place purchase orders and follow up purchase status from 500+ local and international vendors in Europe and the GCC, including Microsoft, Cisco, Motorola... • Improve processes in conjunction with ERP systems, using Excel to efficiently track all orders (order status) and perform Proforma invoices resulting in an 80% increase in efficiency.• Collaborated with highly technical teams to ensure the correctness of technical details in orders.• Monitored and updated stale price lists, resulting in a 50% increase in revenue. Show less

FMPS Holdings core businesses are in the healthcare, medical, and research industries.• Placed orders for better quality inventory, negotiated prices, prepared 4000+ procurement supportdocuments and processed hundreds of requisitions.• Resolved distribution issues by giving proper instructions resulting in 100% organized storage based on standard regulations.• Ensured timely distribution and arrangement of product purchases, including pharmaceuticals, medical supplies, and… Show more FMPS Holdings core businesses are in the healthcare, medical, and research industries.• Placed orders for better quality inventory, negotiated prices, prepared 4000+ procurement supportdocuments and processed hundreds of requisitions.• Resolved distribution issues by giving proper instructions resulting in 100% organized storage based on standard regulations.• Ensured timely distribution and arrangement of product purchases, including pharmaceuticals, medical supplies, and equipment. Show less

• Answered, assisted, and directed 2000+ calls from the public, medical, federal, and university sectors to the appropriate department • Provided general phone and clerical support for assigned departments, including customer support. • Utilized excellent customer service skills to establish and maintain effective working relationships with vendors resulting in an efficient working environment

Sawt Al Ghad is Lebanon’s leading voice radio station.• Contacted leads and marketed services provided to 500+ customers, hitting monthly targets.• Guided customers through the purchase process and resolved customer complaints positively, ensuring high levels of customer satisfaction.

St Joseph’s Hospital is Lebanon’s leading private hospital providing exceptional care to all patients.• Coordinated patient care with doctors, social workers, and case managers, resulting in high levels of patient satisfaction.• Updated manual processes of modern computer technologies facilitating the work of 15+ teammates while writing 1500+ yearly.• Observed patients’ cardiac rhythm by utilizing ECG and operated PSG tests by tracking and analyzing all body activities.

Merlun Group designs retail building spaces to bring premium consumer brands to life. Employed for marketing the Nestle brand.• Promoted 10+ Nestle products to 2000+ customers resulting in a 30% increase in sales.• Set up promotional stands and recommended products to customers based on preferences.