Maria Hynson Email & Phone Number

Dover, Delaware, United States

• Serves as staff liaison to Homeowner Selection Committee; including preparing all documents and attending all meetings, informing Committee of all pertinent affiliate events; leads scheduling and organizing all homeowner education sessions.• Screens all applications. Screening involves determining eligibility based on ability to pay, need, and willingness to partner with Central Delaware Habitat for Humanity. Tracks and reports to Affiliate management the progress of all applications; ensures timely responses and answers inquiries about status of applications.• Meets regularly with homebuyer partners throughout application process, selection, approval, partnership, and closing, ensuring that all partners complete program requirements of education and sweat equity.• Coordinates homeowner partner related events such as groundbreakings, wall-raisings, dedications, etc., and works with other affiliate leadership in developing new programming, procedures, policies, and homeowner participation strategies. Supervises volunteers assigned to Homeowner Services effort. • Assists with timely and accurate closing/settlement activities. Maintains point of contact and stewardship of homeowners throughout mortgage duration.

Trappe, Maryland, United States

*Coordinated existing programs to recruit homeowner applicants for traditional homeownership opportunities or for expanded housing products such as rehab, repair or weather revitalization.*Conducted applicant orientations and assisted families throughout process of completing the housing application.*Worked with the family selection committee to select homeowner families based on established criteria and regulations.*Worked with the family services committee and staff to provide educational opportunities to homeowner families.*Built alongside homeowner families as they complete their contract requirements.

Chestertown, Maryland, United States

• Oversaw systems and processes to ensure that the strategic and operations objectives are achieved. Directed all associates with regard to accounting, personnel and payroll functions. Responsible for all payroll procedures and functions, maintains accurate payroll records. Processed all weekly and monthly sales reports, and assisted in maintaining a secure and accurate cash operation.• Responsible for developing training and onboarding programs for staff hires, and providing human resource administration and benefit support for associates. • Enhanced the positive image of campus Dining Services through marketing plan development and execution, including communications and advertising strategies. Responsible for developing monthly events calendar and promotions. Recruited, trained, and supervised a team of student interns to increase visibility of dining services activities, and invite open communication with the campus community. Implemented bi-annual campus-wide survey, and reports on data and feedback. Developed a quarterly report on all marketing activities for College senior staff and Chartwells regional management.

300 Washington Avenue, Chestertown, Md 21620

• Oversaw all aspects of the Alumni Weekend reunion event. Created and managed schedules; coordinated event logistics. Surveyed alumni about Alumni Weekend needs and preferences, and used survey data as a blueprint for planning future Weekends. Recruited, hired, and managed a team of student staff to assist in the production of the Weekend throughout the year. Developed opportunities to engage faculty, staff, and alumni volunteers in the planning and execution of the weekend. Recruits committee members; communicates and stewards regularly. Identifies committee goals; develops timeline and strategies to achieve goals. Managed Alumni Weekend budget and ensured fiscal responsibility of the event. Increased attendance to over 500 attendees with a 60% donor participation rate of return on the event, over the course of four years.• Collaborated with the Co-Chairs of the Alumni Alliance Committee of the Alumni Board, to bring together alumni groups based on affinity identities. Effectively marketed this program to alumni and the College community. Recruited new alumni affinity groups to join the Alliance. Developed and maintained training materials for alumni groups to grow their programming and constituencies. Served as the primary liaison between these affinity groups and the College. Partnered with other offices and organizations at the College to coordinate giving and event opportunities, and affinity data collection. Engaged over 1,000 alumni with an average 42% donor participation rate of return, across all events, during the 2018-2019 academic year.• Collaborated with the Co-Chairs of the Chapters Committee of the Alumni Board to establish committee goals and strategies for successful regional engagement opportunities. Served as the primary liaison between these alumni groups and the College to plan annual events for the 21 established chapters of the College. Planned over 30 events in 2018-2019, with a 43% donor rate of return, across all events.

Served as personal assistant and office manager to Chief Academic Officer, in a busy shared office and reception environment. Responsible for managing the traffic flow of main administrative floor, including the President’s Office, and served as Building Safety Coordinator for four-story building.Maintained the Provost’s calendar, and subsidiary calendars for committee and faculty review schedules. Arranged meeting spaces, A/V set up, and transportation, when needed.Responsible for onboarding and orienting all new faculty and Provost’s Office staff to the College community. Oversaw contracting and review paperwork, and served as liaison between new employees and Human Resources.Supervised staff of student workers year-round, and responsible for hiring, evaluating, and scheduling of student worker staff. Managed student workers in bi-annual teaching evaluation process, and responsible for College-wide distribution, collection, and file management of evaluation forms.Responsible for processing of all faculty and Provost’s Office financial paperwork, including payroll, credit card statements, accounts payable invoices, and development proposals, for ten years, until new budget manager staff position was created. Developed new processes in coordination with Human Resources and Business Office, to improve efficiency in information flow.

Oversaw all front desk operations of a 111-room resort and conference center, including check-in, checkout, guest satisfaction and complaint resolution. Responsible for the data entry of all sales and billing information, using the Innstar property management system. Audited daily transactions through property management system and controlled room inventory.Managed a staff consisting of assistant managers, front desk clerks, and night audit personnel. Responsible for scheduling, orientation, training, hiring, discipline, and termination of employees. Successfully supervised a department operating on a 24-hour a day, 365-day a year basis.Established a reservations bonus incentive program for staff to increase levels of customer service and encourage staff to educate themselves on local events and attractions to improve sales technique.Consistently met or exceeded projected sales revenue for transient guest rooms, while promoting a high level of customer service.

Provided secretarial assistance to the General Manager and Board of Directors. Responsible for maintaining all files of the Board and General Manager, and providing assistance in special projects as assigned.Assisted General Manager in maintaining club’s master schedule and special event planning, scheduling staff and facilities for special events. Performed managerial duties of Dining Room Manager for period of one year, during interim lack of managerial staff. Supervised seasonal golf cart staff. Served as relief lifeguard.Responsible for maintaining restaurant POS (Digital Dining), including reconciling each sales day. Acted as liaison between all revenue points and accounting department with regard to the proper handling and preparation of payable and receivable statements, member inquiries, and special event details.Spearheaded the development of all publications for print, including: a monthly newsletter, an annual directory publication including sponsored advertising, menus, promotional flyers, print ads, calendars, schedules, and member and homeowner information materials. Responsible for typesetting, layout, editing and graphic design. Consistently met print and mail deadlines.Coordinated the organization’s first website development and design for use by current and prospective members.