Maria Ramos Sandez Email & Phone Number

Remote

Delivering instructor-led training to educate customers on our products internationally, both virtually and in-person (when it is safe to do so) Acquiring product and field knowledge continually in order to facilitate best practices in all trainingsBecoming an expert in training course content Developing facilitation skills by enhancing your knowledge of products, materials, and programs Testing new and updated ways to facilitate the delivery of your content to meet the needs of the learners Collaborating with fellow team members and other internal departments to ensure accurate and effective training content

Long Beach, California

Devise training curricula that explain technical concepts in a straightforward, visually-engaging manner that is tailored to the audience and ideally leveraging adult learning principlesWork as a business partner with internal departments to determine course content and incorporate case studies into the curriculumUpdate and enhance course materials according to software updates and user feedbackBecome a Laserfiche software expert: learn to configure it, understand its architecture, and stay up-to-date on software changesDeliver courses at on-site trainings and at the annual Laserfiche conference

Irvine, Cal

Worked with Project Management team to ensure project completion and client satisfaction.Worked and established different time zones teams for project completion and time zone coverage. Established lean methodology principals in projects and team structure. Worked with Quality and Training departments to generate documentation and process for successful resource onboarding.

Irvine

-Focus on Customer Satisfaction through diligent attention to client requirements and project details.-Manage translation and localization projects in a variety of formats from project approval until final delivery.-Provide client communication and support throughout the duration of the project and all project follow-up.-Take ownership of the projects assigned and take initiative in supporting fellow team members.- Deliver projects on time or before deadline.- Collaborate effectively with team members and provide support to the team by sharing skills and expertise proactively.- Maintain positive working relations with vendors and clients by adhering to high quality standards adopted by GLS.

Mexicali

- Worked closely with the Quality and Engineering department to create new operating manuals and documentation needed in the different repair stations and repair processes. - Processed and modified accordingly existing manuals, technical specifications, operating procedures, and charts to meet the new technical requirements. - Translated documents from English to Spanish or vice versa, depending the operational and administrative need.- Served as an interpreter, as required.

Mexicali Area, Mexico

- Served as the administrative liaison between the plant in Mexicali and the studio design in San Diego. - Responsible of all the administrative tasks. - Worked as the assistant of the different managers, and took an active role in key processes within the plant. - Assessed the documentation status within the plant, and implemented systems to log, track, or create documentation in order to simplify processes or enhance them. - Translated all pertaining documentation. - Served as an interpreter, as required.

Mexicali Area, Mexico

- Completed project of translating and designing more than 140 MSDS into Spanish for the Safety and Health Department for an ISO audit.

Mexicali Area, Mexico

- Completed the project of creating, translating and designing a Security and Protection manual for the company’s C-TPAT certification.- Worked closely with the Manager of the area to ensure the accurateness of all processes described in the manual.

Specialized Certificate - Green Belt Lean Six Sigma

Specialization Program, Language Interpretation And Translation, 99.9

Bachelor'S Degree, Translation And Intepretation Studies, 95.11