Iulia Chircusi Email & Phone Number

Baden, Ag, Ch

Bucureşti, România

• Identify issues of the system, reporting them and testing after the fix is applied• Planning of the test scenarios, test cases, data used for each sprint• Estimation and sprint planning•Testing to ensure the system meets the specifications • Maintenance of the software application and database• Projection of logical schemas and diagrams in order to ensure that the project requests are set into logical schemas.• Configuration of the applications using integrated developing environments• User guidance and assistance• Documentation creation and updateTools used:- DevOps- Confluence- Microsoft SQL- Postman

Bucharest, Romania

• Ensure the correct functioning of clinical trial software with focus on patient safety andintegrity of clinical study data• Ensure all activities and deliverables comply with FDA regulations• Verify that requirements are clear, testable, and consistent with the clinical trial protocol• Develop validation plans according to a risk-based testing methodology• Author and/or manage the completion of all validation related deliverables on each project• Author and execute test scripts• Document defects and track resolution• Perform other related duties as requiredTools used:- Assembla- Confluence- DBeaver- Testrail- Jenkins- Microsoft Office Package- IRT- Internal Tools/Applications

Bucharest, Romania

• Collecting and determining the functional and non-functional requirements received fromclients by organizing and participating in working meetings• Analyzing the client's business requirements and translating them into system requirements;• Assist in project planning by gathering business requirements in order to design automatedworkflow processes, more precisely creating mock-ups, workflows, use case diagrams, etc.• Putting customer requests into workflows; • Testing workflows that are implemented in applications;• Interaction with other departments in all phases of the project so that customer requirementsare well understood;• Monitoring and testing tasks under development to ensure full completion and proceduralcompliance.• Creating user manuals, diagrams, technical instructions and training documentation.• Using business process modeling tools• Assist with testing new releases of ERP modules prior to use in a production environment;• Bug troubleshooting and debugging. • Support system users throughout the organization; • Training users in all departments how to use the ERP system;

București, România

• Taking the requests received from clients, by email and by phone, and also taking theresponsibility for the reported issues so that the client can solve the encountered situation;• Understanding the business and learning new products, solutions and technologies, testingthe applications and the structure of it: modules and menus; • Acknowledging the ticketing tool for bug reporting and working with the bug reporting application;• Service Level Agreement compliance; • Providing the first level of technical support by following the support procedure and theassociated work instructions , general or specific for each project. In this flux are included actions for monitoring and taking necessary actions for solving the issue in the agreed SLA, updating the issue status in the ticketing tool, escalation to another department, solving and checking the solution, closing the issue;• Finding the necessary solutions in a short time to solve the encountered issues andproviding a workaround to reduce to minimum their impact, when this is appropriate;• Critical situation management;• Elaboration of daily and weekly reports with the occurred problems and in terms of theirstatus;• Monitoring and documenting system incidents;• Testing and analysis of business.

București, România

• Managing the customer flow; • Presentation of the course; • Guidance for best suited course;• Managing customer papers and registration of their information in a data base;

Master'S Degree, European Economy

Bachelor'S Degree, Economics

Master'S Degree, History