Maria Hall Email & Phone Number

Stratford Upon Avon

Service Subject Matter Expert – Networks and Telephony Strategy Programme (June 2020 to present) Service Delivery Lead (June 2018 to June 2020) Service Workstream Lead – Onboarding Maintel (April 2017 to June 2018)Service Workstream Lead -Telephony Foundations (January 2016 to April 2017)Service Delivery Lead – Vendor Management (July 2013 to 2016) Service Transition Manager – Contract with NFU Mutual (August 2012 to June 2013)

•Working within the IT Hosting division of the organisation managing the London Metal Exchange (LME) - £20 million contract•Defining Service Level Agreements•Measuring and monitoring performance against Service Levels•Identifying growth opportunities – 50% of LME account revenues driven from growth.•Facilitate Service Review Boards and Service Review Meetings•Responsible for forecasting and reporting to the Board on all additional revenue•Risk Management/Problem Management/Issue Resolution•Responsible for the Change Control process, including identifying and documenting requirements and provision of proposals•3rd party management

Account and project management - GE Money and Orange

Brentford, England, United Kingdom

Finance systems implementation.

•Managed Computer Associates largest billing accounts billing up to £20 million.•Field based role – conducting between 10 and 15 onsite meetings per week.•Manage the overall account relationship and help to ensure that the commercial relationship operates on a successful partnership basis.•Develop and maintain long-term mutually profitable client relationships.•Analyse and understand client business requirements.•Contract Management – working with Service Level Agreements.•Ensure renewal of contracts – monitoring of contracts and discussing renewal status with client.•Seek out additional opportunity in accounts/account penetration - identify and develop revenue opportunities.•Manage client expectations.