With nearly 15 years’ experience on Employee Benefits and Engagement industry at CB Benefits I have grown with the company to an efficient HR and Operations Director. All way through my employment I have been very heavily involved with management of the all areas in the organisation including Human Resources, Finance and day to day operations, making sure all operations are carried out in an appropriate and cost-effective way.My responsibility has been managing and implementing all operational management systems and procedures across the organisation. I have implemented effective and successful customer satisfaction and ongoing customer care processes and policies which have enhanced greater longevity of the relationships with our customers.As a CIPD qualified HR professional I have also had a main responsibility of any HR related issues including recruitment, talent management and all HR policies including Diversity and Equality.

My job as a HR Consultant is to provide a comprehensive HR management advisory and consultancy service to staff and management. I manage operational human resources related issues, including development and communication of policies, training administration, human resources reporting and coordinating in recruitment process, remuneration and performance management processes.•Providing a professional advisory and consultancy service to businesses across a wide variety of industry sector staff •Manage portfolio of clients and manage client service expectations•Liaising with human resources department staff in ensuring the effective high quality delivery of the service.•Working with HR team member to ensure effective meeting of organization objectives through collaboration, openness and personal development.•Developing, interpreting and evaluating human resources operation guidelines and policies. Coach and train managers on all employee related issues and HR processes and procedures•Making sure all procedures and policies consistent with employee standards, legislation and guidelines.•Ensure that business managers are made aware of employment legislation•Support and Manage Employee Engagement, Reward Management, Talent Management and Performance Management•Organisational design•Management of TUPE transfer•Support and coach managers on all generalist HR issues including, poor performance, disciplinary, grievance, long and short term absence, business reorganisations, redundancies, dismissal, recruitment•Analysing people relating metrics, trends and making recommendations to HR manager for any action.•Managing all activities in association with information related to employee perception surveys.•Liaising with other agencies regarding the issues related to procedures and policies of human resources.

Main contract processor in UK and FranceManaging engineering projectsHead of Customer ServicesProblem solvingProcessing monthly reportsUsing Database, Excel, Word and AccessOverseeing customer communication via email and mail for the team

Customer serviceSelling, exchanging and refunding tickets using Elgar and Opera reservation systemsSolving ticketing problems / errors to the passenger's satisfactionCash handlingOperate at Check-In, Information desk and Ticket desk

Producing monthly reportsInvoicing Key accountsHelping Approved Centre to send out test papers and certificatesUpdating test results to the databaseBack office adminUsing Database, Excel and WordCustomer Service

Customer ServiceBooking holidays using RIO and CRS booking systemsBack office admin