Mariam Cook Email & Phone Number

United Kingdom

California, United States

The Foundation for California Community Colleges works to benefit students, colleges, and communities by reducing barriers to opportunities for all Californians and accelerating paths to economic and social mobility.

Our International Internship Programs are available in 14 global cities and 18 industries. Our Programs offer the unique opportunity to combine work and travel into an extraordinary adventure.· Manage a global admissions team of seven, leading the team to meet and exceed projected enrollment targets and identify areas of improvement that can enhance and streamline admissions enrollment.· Support the recruitment, onboarding, and training of 7+ Admissions Sales Associates. · Collaborate with the CEO, COO and cross-functional teams in planning, problem solving, executing short- and long-term strategy and goal setting within a fast-paced, remote start-up environment.· Actively using CRM to generate and measure trends in enrollments and report on the effectiveness of admissions project enhancements.· Develop and implement email marketing strategies to streamline communications and build efficient workflows to increase department productivity.

London, England, United Kingdom

· Conducting a high volume of sales calls with prospective internship candidates, advising candidates on the admissions process and internship programs.· Facilitating the conversion of leads into the program, meeting and exceeding sales KPI targets.· Tracking and documenting candidate records with post-interview assessment data and post call email communications within Zoho CRM.· Responding to a high volume of daily email and website enquiries communicating detailed company internship protocols, program recommendations, country logistics, visa eligibility, and operating procedures while upholding excellent customer service standards in line with company policy.

Thailand

· Designed, planned and delivered engaging hybrid learning experiences (eLearning and in-person) to educate 20+ learners that meet British educational standards and goals. · Prioritised multiple ongoing projects among team members through effective calendar management, target setting, and information sharing via weekly collaborative team meetings.· Assessed and evaluated participant success and program effectiveness, implementing necessary changes to improve outcomes and bridge learning gaps. · Piloted creation and launch of institution’s Eco-School programme to facilitate organisation’s accreditation as environmentally sustainable school through organised group workshops, school-wide conventions, and weekly development sessions, ensuring achievement of all objectives within designated budget and timeline.· Created deliverables such as presentation slide decks, instructional videos, worksheets, interactive games and job aids using tools such as Microsoft Office, Google Suites, Canvas and Screencastify to bring interactive and engaging scenario based learning experiences for learners which increased the effectiveness of my courses and led to 80% of learners meeting grade-level standards.· Performed entry assessments for prospective learners and have led the onboarding of new learners into the establishment.

Dubai, United Arab Emirates

· Developed materials for learners in multiple formats (Microsoft Office, Google Suites and Powerpoint slide decks) with a focus on technology integration in an Apple Certified School.· Managed and maintained detailed contact databases on LMS and Google Drive.· Spearheaded multiple school-wide instructional strategy initiatives comparing data and course content to ensure curriculum consistency, effectiveness, and alignment with UAE National Agenda standards.· Coordinated and delivered multiple “Train the Trainers” events for new and existing educators & administration regarding effective LMS usage to develop blended classroom models.

Dubai, United Arab Emirates

· Coordinated the execution and logistics of various company-wide events and projects, ensuring effective risk assessment, budgeting and organisation of work force.· Worked with cross-functional teams and vendors to localise training content for multiple geographies.· Input data and tracked performance for a portfolio of 20+ daily learners in multiple cohorts.· Adapted teaching methods due to the Covid-19 pandemic, capturing, editing and producing over 100 videos and digital content in iMovie and Microsoft PowerPoint to provide engaging eLearning. · Utilised Microsoft Teams and Zoom platforms to provide virtual, face-to-face learning opportunities, ultimately leading to 95% of learners successfully completing courses.· Collaborated in weekly team meetings to determine quarterly project visions and developed strategic plans for accomplishing the vision’s goals.

Hounslow, England, United Kingdom

•Prepared written individual reports for over 35 students on an annual basis, reviewing progress, attainment and suggested targets.•Coordinated the onboarding, training, mentoring and regular evaluation of student teachers and teaching assistants, delegating projects to meet termly goals and maintain daily operations.•Processed, tracked and analysed learner data quarterly to provide feedback to stakeholders and subject matter experts, resulting in 92% of achievements from learners, meeting end of year objectives.

Hounslow, England, United Kingdom

•Created, implemented and taught objective-driven lessons on the company’s LMS that promoted high learner engagement and maximised retention of learners.•Planned, set-up and executed various marketing events around the local area to increase customer base.•Handled customer inquiries and issues in a professional and timely manner, both in person and via telephone.

Malaysia

•Designed and implemented curriculum for Early Years and Performing Arts programs in newly established school for international learners.

Qualified Teacher Status (Qts)

The Straight to Teaching programme was delivered through in-school experience and online learning and theory.

Bachelor'S Degree, Early Childhood Education And Teaching