Mariam Omran Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, United Arab Emirates

Leading a dynamic team at Kavak, overseeing the entire transaction process from initial client interaction to final delivery. This involves managing bank financing applications, securing insurance quotations, and ensuring compliance with RTA and registration requirements. With hundreds of transactions processed weekly, the focus remains on efficiency, accuracy, and exceptional customer service

Dubai, United Arab Emirates

End-to-end sales process, through client engagement, evaluating loan options, and securing funding for clients, including analyzing interest rates and repayment terms, and insurance coordination, Optimizing workflows to handle high transaction volumes efficiently.

Led and organized the work of assigned staff, tackling the most challenging customer service issues independently. I operated and troubleshot computer systems and application problems, interpreted and enforced departmental policies, and managed cases involving VIP clients to ensure high levels of service and satisfaction.

Cairo, Egypt

Handled phone calls, emails, and live chat inquiries, addressing customer questions and resolving complaints. I guided customers through basic troubleshooting and setup processes to ensure a smooth experience.

Alexandria, Egypt

Managed administrative tasks for the project manager and team members, ensuring that schedules, budgets, and task details were well-organized. Coordinated with various departments to keep everyone updated on any changes to the project plan.

Alexandria, Egypt

Assisted customers within the UK by managing their accounts, applying necessary adjustments, resolving technical issues, and addressing complaints.