A robust background in the automotive industry has led to expertise in managing complex sales processes and navigating financial and regulatory landscapes. Strong partnerships with banks, insurance providers, and government entities have been key in ensuring smooth, compliant transactions. A focus on delivering exceptional customer experiences is consistently maintained through detail-oriented solutions and a commitment to excellence. A strategic yet hands-on approach enables the effective tackling of challenges with a blend of analytical insight and practical problem-solving.
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Finance And Insurance ManagerKavak.ComDubai, Ae -
Finance And Insurance ManagerKavak.Com Sep 2023 - PresentDubai, United Arab EmiratesLeading a dynamic team at Kavak, overseeing the entire transaction process from initial client interaction to final delivery. This involves managing bank financing applications, securing insurance quotations, and ensuring compliance with RTA and registration requirements. With hundreds of transactions processed weekly, the focus remains on efficiency, accuracy, and exceptional customer service -
F&I SpecialistKavak.Com Feb 2023 - Sep 2023Dubai, United Arab EmiratesEnd-to-end sales process, through client engagement, evaluating loan options, and securing funding for clients, including analyzing interest rates and repayment terms, and insurance coordination, Optimizing workflows to handle high transaction volumes efficiently.
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Senior Operations RepresentativeConcentrix Jul 2022 - Jan 2023Led and organized the work of assigned staff, tackling the most challenging customer service issues independently. I operated and troubleshot computer systems and application problems, interpreted and enforced departmental policies, and managed cases involving VIP clients to ensure high levels of service and satisfaction. -
Associate Support SpecialistConcentrix Nov 2021 - Jul 2022Cairo, EgyptHandled phone calls, emails, and live chat inquiries, addressing customer questions and resolving complaints. I guided customers through basic troubleshooting and setup processes to ensure a smooth experience.
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Project Coordinator - Supporting GoogleKortobaa Integrated Solutions Oct 2020 - Jul 2021Alexandria, EgyptManaged administrative tasks for the project manager and team members, ensuring that schedules, budgets, and task details were well-organized. Coordinated with various departments to keep everyone updated on any changes to the project plan. -
International Customer AdvisorVodafone Aug 2019 - Dec 2019Alexandria, EgyptAssisted customers within the UK by managing their accounts, applying necessary adjustments, resolving technical issues, and addressing complaints.
Mariam Omran Education Details
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Business Administration And Management, General
Frequently Asked Questions about Mariam Omran
What company does Mariam Omran work for?
Mariam Omran works for Kavak.com
What is Mariam Omran's role at the current company?
Mariam Omran's current role is Finance and Insurance Manager.
What schools did Mariam Omran attend?
Mariam Omran attended Alexandria University.
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