My current position as Director of Operations is more of a "catch-all" for several different roles. First and foremost I make sure that the office runs efficiently and effectively. I am responsible for the overall accounts receivables, medical coding and billing, collections, and educating patients who are interested in Oral Mandibular Devices for Sleep Apnea. Those who cannot tolerate CPAP need an alternative measure to reduce the effects of NOT wearing anything at all. I also maintain the role of Human Resouces, HIPAA Compliance Officer, Marketing, perform some IT work, and educate staff.

Lead and provide direction for entire staff ensuring that patients are seen in a timely manner as well as maintaining a harmonious and productive working environment. Coordinate work schedule to ensure that daily reports and tasks are completed a timely mannerPrepare prior authorizations as neededBilling and reimbursement knowledge of (Medicare, Medicaid, Workers Comp) including government payer coverage, coding and payment policies and processesPost remits from all insurance companies Maintain accounts receivableMaintain all inventory and order accordinglyOrganize monthly meetings and complete end of month reportsCoordinate IT issues and perform necessary upgrades to softwareCoordinate marketing efforts and maintain working relationships with community leaders to effectively market clinicMaintain role of HIPPA Privacy Officer to ensure proper training of staff members with HIPPA policies and procedures, ensure patients receive all privacy policy information, initiate business agreements with all vendors who may have access to protected health information, etc.Maintain role of Human Resource maintaining employee files, updating information, training new hires, submitting payroll, etc.Maintain excellent communication efforts between various offices, employees, corporate office, insurance companies, etc.

Managed day to day operations of respiratory, marketing and sales departments as well as maintained quality assurance of all medical departments and medical records for HIPPA standards. Acting OSHA and HIPPA Officer maintaining all current standards. Resolved any issues that may have interfered with customer satisfaction. Also performed the following:Improved the integration of all business functions including sales, operations, and public relationsAchieved success driving through improvement initiatives, team development and systems implementationRan day to day operations of departments through effective people management, maintaining strong customer and client relationships and ensured all department policies and procedures were carried out to the highest standards at all timesRe-designed and maintained company website which now reaches highest marketDesigned company brochures as well as planned all marketing and events such as "Breast Cancer Awareness" which brought in hundreds of clientsDeveloped training programs for respiratory therapistsDeveloped monthly in-service training programs which include good documentation skills to prevent company loss as well as patient satisfaction and moreLead person in major conversion where company going from paper to paperless using Web Force technology. Creating design that office will be using. Training all staff in use of technology.Worked with outside agencies for company supportCreated policies and procedures as well as updated past policies to reflect current laws and expectations. Updated inventory to prevent lossTrained and certified to fit patients for CPAP and Masks for those who are diagnosed with Obstructive Sleep Apnea. Met with those patients when needed due to overflow and follow up.Scheduled patients for CPAP set-ups and Oxygen Therapy follow-up.Acted as interim Respiratory DirectorHighly experienced with Microsoft Office Professional

Develop and direct Central Region for national company providing contracted HR services. Train/supervise 18 State Sales Managers. Assist with ongoing development of 150-175 Sales Reps. Analyze markets; create marketing & sales plans and advertising programs. Assist Managers in setting goals and objectives for the sales teams. Develop training and promotional materials on PowerPoint. Participate in corporate budget planning process and administer budget for region. Research and resolve problems with regional accounts, serving as liaison between sales teams, customers, and various corporate departments. Analyze sales results vs. quota and issue weekly progress reports. Maintain regional records and reports.Identified and developed an overall leadership structure and team for Midwest Region with leadership philosophies firmly grounded in a "team" mentality and approach.Developed and implemented a strategic and operational plan for the implementation of superior customer service that addressed company's mission, values, and goals. Addressed and solved staff development issues, quality improvement, financial performance, market assessment and analysis, human resources and information management. Developed, in conjunction with the human resources staff, effective human resources management plans and strategies for the service line.Developed supportive working relationships with executives and support team leaders to ensure a positive and productive work environment. Utilized continuous quality improvement philosophies, techniques and tools in all aspects of the position.Aligned all work and resource management with the network's mission, vision, philosophies and values, goals and strategic imperatives.

Managed all aspects of marketing and sales for senior retirement community. Networked through community-based organizations and participated in local events to maintain/increase referral sources. Presented in-service training on various customer service and public relations topics to over 80 employees. Screened, interviewed and conducted tours for potential residents and/or their families. Developed full-color brochures and marketing materials.Increased occupancy from 89% to 97% within 2 monthsMaintained a 98% success rate in closing sales at first visit. Trained/mentored Sales/Marketing Director at another company facility

to 2004 Nursing/B.A.,M.A. Prepared patients for exams and procedures at pediatric clinic and family practice clinics. Provided a broad range of services, including immunizations, taking histories & vital signs, health teaching, triage, and diagnostic testing. Liaison with drug & insurance companies to obtain authorization. Coordinated flu vaccination program for 2003 season. Sold all stock of FluMist as well as stock diverted from other offices.

Gained valuable experience in Ear, Nose and Throat, Ophthalmology, and Internal Medicine Departments. With the Internal Medicine Department, worked back office (general nursing) and managed front office.

Supported various functions of the Trust Department, selling stock, balancing accounts, and helping to set up or modify wills, estates, and guardianships. Handled several multi-million dollar accounts. Assisted with major conversion - helped train team members.Received "Mission Impossible" award.