Maria Eugenia Mayorga Email & Phone Number

United States

Manage user roles, permissions, and profiles, including Leave of Absence (LOA) processes.Oversee account merges and handle general Salesforce requests to ensure operational efficiency.Create and maintain detailed reports and dashboards, with frequent updates to optimize insights.Update Lightning Pages (excluding Content Studio) to enhance the user experience and interface.Provide user support and training for basic Salesforce features, ensuring effective utilization.Design and maintain automated email alerts and templates for streamlined workflows.Manage report subscriptions, including updates for re-activated products and event date changes.Ensure accurate product data and reporting for finance and event-related products.Troubleshoot and resolve bugged opportunities, ensuring accurate contract information.

As a Salesforce Administrator, I was tasked with the management and upkeep of the company's Salesforce system. Below is a list of my responsibilities and achievements during my tenure in this role:Responsibilities:System Management: Managed the company's Salesforce system, ensuring its optimum functionality and performance. This involved regular system checks, troubleshooting, and updates.User Support: Acted as the first line of support for all Salesforce users within the company. This involved troubleshooting user issues, providing training and guidance, and maintaining the user manual and other documentation.Data Management: Assisted in the management of Salesforce data, including import, export, and data cleanup tasks. Maintained data integrity and accuracy through regular audits and cleanup tasks.Customization and Development: Assisted in the customization of the Salesforce system to meet the unique needs of the business. This included creating custom fields, objects, layouts, and reports, as well as assisting in the development of Salesforce apps.Security Management: Assisted in the management of Salesforce security settings, ensuring the appropriate levels of access for all users. This involved managing user roles, profiles, permission sets, and sharing rules.

• Worked on project teams to enhance existing Salesforce functionality by 20% by improving requirements gathering and user testing processes.• Empowered team effectiveness by customizing workflow processes, increasing the number of business processes that were automated from 10 to 30, with little to no code, over a period of 6 months.• Build applications on the Salesforce platform using database design best practices and automation tools to reduce the company's customer service request resolution time by 10%• Developed a dashboard that reported on closed/won opportunities in Salesforce, to support the sales team in achieving their quarterly objectives.• Worked as a team to create data integrations with other systems, improving data integrity by 20% (this part you can add a specific percent)• Improved the data quality within Salesforce by running reports to ensure data accuracy, and building best practices, which reduced the number of duplicate cases, and improved the lead conversion rate.• Supported the roll out of Salesforce to new users, as well as providing training and guidance to end users.

Ceres, California

Provide classroom instruction to students as outlined in lesson plans.Create a classroom that is conducive to learning and appropriate to the maturity and interests of students.Maintain a safe and orderly environment.Maintain established routine of the school and classroom procedures in which assigned.Maintain a professional appearance as an example to students.Remain at school the entire school day, unless otherwise instructed to leave by building principal.Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities.Maintain reasonable rules of conduct which encourage self-discipline and responsibility. Communicate effectively with parents when needed.Meet and instruct assigned classes in the locations and times designated.Complete other duties as assigned.

Ceres, Ca

Perform skilled work of above average difficulty with accuracy and speed; organizeand schedule work; compile and maintain accurate and complete records and reports;type 40 words per minute; make arithmetical calculations quickly and accurately;perform assigned technical/clerical procedures; operate a variety of office machines;give, understand, and carry out oral and written directions in English; preparecorrespondence independently; communicate effectively with a wide variety ofpersonalities and maintains cooperative relationships with those contacted in thecourse of work; take or transcribe dictation quickly and accurately.

Ceres, Ca

Demonstrate proficiency in word processing and personal computer skills; performskilled and routine clerical and secretarial work with accuracy and speed; organizeand schedule work; compile and maintain accurate and complete records and reports;type 35 words per minute; make arithmetical calculations quickly and accurately;perform assigned technical/clerical procedures; operate a variety of office machines;give, understand, and carry out oral and written directions in English; preparecorrespondence independently; communicate effectively with a wide variety ofpersonalities and maintains cooperative relationships with those contacted in thecourse of work; take and transcribe dictation in a clear, accurate form

Ceres, Ca

Under the supervision and direction of the Administrative Assistant of the EducationalOptions Department, perform a wide variety of duties related to the goals andobjectives of the after school program. Overall responsibilities include but are notlimited to: program management, directing the activities of recreational leaders, andsupervision of assigned employees and students enrolled in the after school program.

Ceres, Ca

Under the direction of an assigned supervisor, assist a certificated teacher inproviding instruction to individual or small groups of severely handicappedstudents in a classroom; monitor and report student progress regarding behaviorand performance; assist students in developing various self-help, socialand community skills. By state definition, students who fall under the categoryof severely handicapped include: Intellectually Disabled, OrthopedicallyImpaired (Physically Handicapped), Visually Impaired, Deaf-Blind, Deafand Hard of Hearing, Emotionally Disturbed, Autistic, Multiply Handicapped,Traumatic Brain Injury.

Ripon, California

Answer phones, filing, organizing files and distributing mail, See to resolution of customer complaints, Four different companies running out of same office, being able to handle all companies and calls, Follow-up on computerized and verbal wake-up calls, Assist with office manager’s needs, Maintain cash draw, disbursement sheets and credit card authorizations, Running credit reports for new customers, Opening accounts filling out all new paperwork, Send out daily invoices and organizing fuel tags.

Modesto, California

Pre billing Representative are responsible for reviewing, processing, coding, and verifying of data in a timely manner and maintaining good verbal communication with patients and outside resource contacts. Code trip ticket for data entry requirements (ICD-9 code, rate schedule, diagnosis, pay source). Verify eligibility for all pay sources (Commercial, HMO, Medicaid, Medicare, and Contracted Health Plans) via the phone, internet, or other programs available. Adhere to all company policies and procedures. Remote Pre billing: Separate trip tickets according to billing division. Bundle together and ship to Central Billing Office. Must be able to pass Quality Assurance audit with an accuracy rate of 95% or better.