Mariam Reda Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

1) Creating manual reconciliation processes for Products: Nerdio, Veeam M365 Back up, LastPass, Proofpoint, TrendMicro, Acronis and QuickBooks.2) Reconciliation Microsoft Invoices.3) Creating billing processes for Microsoft offers such as SMB DMWL and Bridge to Cloud Dynamincs.4) Responding to client requests regarding Azure Usage and cost analysis. 5) Working along side Product owners and managers to offer automated soutions to manually labored services.

Montreal, Canada Area

In this role, I gather information from data sources and interpret them to identify trends and prioritize business goals and team needs. I also work on developing data bases and other strategies to optimize statistical efficiency and the quality of the data I work with. In my day to day, I am working on revenue projects (recurring and exceptional) to flow new revenue streams and Manage existing ones.

Montreal, Canada Area

In this role, I had to determine the needs of the end users and study the projects that required documentation. I worked with the technical staff and subject matter experts to organise and write all the supporting documents they required. This role required me to be part of the introduction of a new knowledge management tool in our association and I was part of the implementation of the tools and the standardisation of the content across platforms. In addition to this role, revising documents as needed was a must as well.

Montreal, Canada Area

In this role, I was coordinating the training and documentation needs of our outsourced centres. I played a big role in creating the training curriculums and designing courses as well as documenting the articles and training materials required. I had an on site visit for training purposes.

Montreal, Canada Area

In this role, I offered merchant second level customer support and technical advise. I also worked with our client care team and helped them.

Montreal, Canada Area