Marian King Email and Phone Number

Provides technical support services to Medical Center system users. Provides first and second level diagnosing, troubleshooting, resolution and documentation of information system problems relating to hardware, software, network, system login and security issues. Assists in the management of information system user accounts. Provides in-depth support for specific applications such as Citrix, Microsoft o / s, Microsoft Office, clinical applications, and main Medical Center systems. Analyzes and resolves problems utilizing remote automated diagnostic programs. Communicates with system users concerning systems modifications, anticipated downtimes, and procedure changes. Performs set up and installation of hardware and software and participates in system installation and testing. Performs computer hardware and printer repairs.

Information Technology Contractor/ IT Project ManagerAs part of the Business Support Services of M&T acted as key liaison between Technology Infrastructure and client. Coordinated and implemented Infrastructure requirements including estimates. Project Management role for Technology Platform Management & Support Services projects - Windows and SQL server 2008 EOL project. Server installs, server memory and expansions, server decommissions, firewall rule requests and DNS/IP requests.

Ensured the business critical application accounts and roles were created and updated according to standard documented processes. Change management promotes were implemented using documented standards. Provided documentation for compliance auditors and Information Risk Office.

Administered core system software applications and performed system configuration changes. Evaluated software packages and maintained the AS400 environment. Defined application problems by conferring with customers; evaluating procedures and processes. Validated results by testing programs. Trained and provided support for IT team, wrote documentation. Received accolades for going above and beyond on CMS Pricing Automation project, identified and resolved issues to ensured project completed successfully.

Administered the AS400 core system software applications Help/System suite: Robot/Save and Robot/Schedule, Console and Alert. Reported, tracked and resolved all open issues for that application. Communicated with vendor about enhancements, planned and coordinated upgrades to minimize effects on service levels. Served as liaison between Independent Health and the vendor (Help/Systems).

Maintained/operated HP3000 system and MACESS application, scheduled reports. Monitored and scheduled batch jobs through the EXPRESS scheduler, printed and distributed all reports and forms, and performed daily store and restores of files and databases.