Marian Michael Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas, United States

Mentored employees on how to provide excellent customer service.• Provided problem-solving matrix to help employees provide effective solutions for customers.• Worked with managers to drive the identification of the skills, duration, and effort required for successfulproject execution.• Collected, and analyzed to maintain financial forecast information using input from relevant sources.• Managed the implementation and deployment of the EMR system, providing technical, administrative, andoperational support throughout the implementation process.• Provided guidelines and standards to streamline work processes.• Helped employees to improve their skills by taking appropriate courses to learn new hard and soft skills.• Provided KPIs (Key Performance Indicators) to measure the quality of conducted work for different levelsmaintained, reviewed, amended, and initiated SOP (Standard of Operation) as needed.• Oversees new clinical integration including partnering with the right team to design integration workflows,either internal or external vendors, to optimize protocols and to ensure it is up to the industry standardsmaintaining high-quality service while minimizing unnecessary overhead.• Provide innovative ways to solve business challenges and shortcomings.

Master Of Business Administration - Mba, 4.0

Bachelor'S Degree, Science

Pharmaceutical Compounding Certificate