Change Manager
CurrentGathering appropriate information based on the type of change being investigatedAssociating related CIs, incidents, and services to the change requestProviding status updates to the requesterReviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request and scheduling people and resources for each task.Reviewing all completed tasks and determine if the task have been progressed as per the agreed SLA and/or KPI'sConducting post-implementation reviews to validate the results of the change requestDetermining requester satisfaction with the change request.