Mariana Santos Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

A maior plataforma de Marketplace da América Latina, o Mercado Livre é uma multinacional argentina com mais de 20 anos de existência. Sua solução logística, Mercado Envios garante entrega rápidas para os 12 milhões de vendedores. Atuo na parte de experiência da primeira milha da logística das Agências do Mercado Livre, Mercado Envios Coletas e Mercado Envios Full. Trabalho com experiência interna, pensando em comunicação interna para a equipe, ações de engagement, apresentações e representante para auditoria interna. Em experiência externa, faço comunicados massivo para vendedores criando uma ponte entre a operação do ML com a operação dele. Além disso, faço Lives e Webinars na plataforma Eventials e Youtube. Monto trilhas de conteúdos para solucionar problemas relacionados aos KPIs operacionais. Foco em NPS e CSAT, desde de criação de dashboards a plano de ações. Criação e controle do KPI operacional OTIF para garantir o nível de experiência para vendedores.

Osasco, São Paulo

Responsável pela criação, disparo, controle e análise das comunicações feitas para os vendendores do Mercado Livre que usam as soluções logísticas de Mercado Envios

São Paulo, Brazil

Since 2011, Rakuten Brazil is the Latin American operation of the Rakuten Global Ecosystem. I worked in the Marketing team, being responsible for content and public relations of the solutions: Rakuten Digital Commerce, Rakuten Pay and Rakuten Log. I produce content for blog, presentation, banner, email marketing, release, press, social media and internal material.

São Paulo Area, Brazil

VTEX is an e-commerce platform with more than 2,300 stores in more than 25 countries. I worked in the Business Development team, whose objective was to qualify and certify all companies and professionals interested in reselling and deploying VTEX, offering the best of its services to clients. I worked producing all the content needed by the partners, whether commercial or technical. I created presentations, folders, cases, webinars, magazine ads and rich materials.

São Paulo Area, Brazil

SGS is a Franco-Swiss certifier and the world leader in inspection, verification, testing and certification. I worked with the Content Production team at SGS Academy.- Support of e-learning projects from SGS Academy: Direct contact with the customer, creation and review of e-learning material like lesson plan, online and presencial activities, evaluation forms, instructional design, video-lessons, technical writing, technical review and technical consulting. - Review and standardization of training material, with direct contact with the tutor.- Curation, production and review of tests in ENADE format for Kroton Educacional.- Operational support in the commercial area focused on "in companies" training - proposal, logistics and customer service. - Contract control and payments of copywriters in the e-learning area. - Technical support and Technical writing for Pearson Project - Book: Customer Relationship Management.

Poços De Caldas Area, Brazil

The BiblioArte Lab is an initiative of the NGO Casa da Árvore to help the community and public school libraries to develop their vocation for innovation, attracting young people, stimulating creativity and developing talents from the digital culture. I worked as a writing teacher.- Teach writing to a group of four teens (14 to 17 years old).- Managing the production of texts for the Blog

São Paulo Area, Brazil

The ETAPA is one of the most important educational groups in Brazil. For more than 40 years, offers quality education, from Infant Education to Higher Education. I was in the Portuguese department as an editorial assistant.- Reformulation of thematerial of Early Childhood and Elementary Education- Revision of professor's guide and student material- Production of complementary activities to the material- Relationship with authors.

São Paulo Area, Brazil

Kappamakki Digital was a digital content agency focused on the VAS market. I worked with the Content Production team, who was responsible for 40 channels of daily alerts (MMS, SMS and WAP), as well as the production of content on demand for the areas of m-learning and video-learning.- Responsible for the content production area with 40 daily channels of mobile alerts. (Channels available in the attached worksheet)- Coordination of small production team: supervision of production flow; organizing and delegating team activities, writing and reviewing mobile content and digital media and recruiting and training new employees.- Creation and development of new products.- Relationship with clients and partners.

São Paulo Area, Brazil

-Assistant with these publications:MONTEIRO, Lívia. Aves.MONTEIRO, Lívia. Carnes.MONTEIRO, Lívia. Comidas do mar. MONTEIRO, Lívia. Comidinhas. MONTEIRO, Lívia. Cozinha prática.MONTEIRO, Lívia. Pratos vegetarianos.VILLARON, Drica. Dublin - Bebida, Comidas, Cultura e Diversão.VILLARON, Drica. Barcelona - Bebida, Comidas, Cultura e Diversão.VILLARON, Drica. Buenos Aires - Bebida, Comidas, Cultura e Diversão.VILLARON, Drica. Londres - Bebida, Comidas, Cultura e Diversão.VILLARON, Drica. Madrid - Bebida, Comidas, Cultura e Diversão.VILLARON, Drica. Miami - Bebida, Comidas, Cultura e Diversão.VILLARON, Drica. New York - Bebida, Comidas, Cultura e Diversão. VILLARON, Drica. Paris - Bebida, Comidas, Cultura e Diversão. VILLARON, Drica. Rio de Janeiro - Bebida, Comidas, Cultura e Diversão. VILLARON, Drica. Roma - Bebida, Comidas, Cultura e Diversão. CONSORTE, Raquel. Impetuosa. CONSORTE, Raquel, NUNES, Fernanda.Manual Bom Para Cachorro (e pra Gato também) - 100 Dicas para cuidar do seu animal de estimação.FREITAS, Natália. O mundo místico do tarô! BLASS, Camila. Previsões Esotéricas - Aprenda a arte de adivinhar o futuro!BLASS, Camila, CONSORTE, Raquel. A Horta da Vovó Nena - Faça a sua horta caseira com as dicas da vovó.RESENDE, Mariana. Tons de Sexo - 100 Dicas Para Turbinar sua Vida Sexual. RESENDE, Mariana. Bom para os pais, divertido para os filhos! - 100 Dicas para Brincar Juntos.RESENDE, Mariana. Bom para os pais, melhor para os filhos! - Cuidando bem de crianças BLASS, Camila, CONSORTE, Raquel, FREITAS, Natália. Filosofias Orientais - Budismo, I-Ching, Hinduísmo e Taoísmo. WALIGORA, Sheila. Sucos e Vitaminas.BLASS, Camila. O Poder dos Signos. BLASS, Camila. Os Doze Animais da Astrologia chinesa.

Guia Quatro Rodas was a group of Brazilian road guides, edited by Editora Abril, with hotel, restaurant, highway, tour, school, park, hospital and other reference points for motorized travelers. The guide evaluated the hotels according to the items related to comfort, services, equipment, prices, location and other requirements, classifying them with up to five houses, which corresponded to stars in the international guides. I worked as a freelance reporter in the projects Brasil Guide and Hotel Pro. - Brasil Guide: Database curation- Hotel Pro: Database curation

São Paulo

The extinct Blog Mídia Publicitária was elected in 2013 by TopBlog as the best communication blog in the country. I was initially in charge of the writer's team. - Recruitment and training of copywriters. - Organization and delegation of team activities. - Review of content. - Production of special interviews

Poços De Caldas E Região, Brasil

The DMAE is responsible for supplying the city of Poços de Caldas / MG with treated water and sewage networks. Today, about 100% of the population relies on these services, making the department a management model throughout the country. I worked in the press office during a vacation internship.- Interviews with the employees for the internal newspaper.

Digicorp - Integrated Management Of Digital Communication In Business

DIGICORP is a lato sensu specialization towards higher level professionals who work in areas of communication, management, marketing.

Bachelor Of Social Communication With Qualification In Journalism

One of the most traditional educational institutions in the country, Mackenzie Presbyterian University offers more than 30 undergraduate.