Mariana Silva Email & Phone Number

Responsável por uma das células do time de operações de clientes Premium (Key Accounts) desempenho papel fundamental no acompanhamento e garantia de eficiências dos maiores e mais estratégicos clientes da companhia.Principais responsabilidades:> Acompanhamento dos principais KPIs das operações dos clientes;> Análise estratégica de capacity e gaps.

São Paulo, Brazil

Responsável pelos setores de Implementação e CSM's do produtoThemis, sendo este voltado para escritórios de grande porte edepartamentos jurídicos de grandes empresas, com foco naconcepção de estratégias para as áreas e desenvolvimento dostimes para execução eficaz.Principais responsabilidades:> Acompanhamento do desenvolvimento e performance dosliderados.

Itu, São Paulo, Brazil

Responsible for the Customer Relationship Department composed by Customer Onboarding, Customer Care and Customer Success areas, Developed a fundamental role in the creation and execution of strategies for each area and in people management, seeking to deliver the best possible experience for customers through smarter processes and a high performance.

Sorocaba, São Paulo

Data product development:> Normalize, model and integrate internal data and external tools by API's to Power BI.> Generate reports for different company areas.> Make assessments and structural improvements of existing models.> Audit and develop rectification action plans.> Develop dashboard for an overview of the audit study elements.> Develop dashboard.

Sorocaba, Brazil

Part of a startup focused on delivering results and reaching the maximum potential of customers. Responsible for leading the support team in order to ensure a differentiated and high-level service to resolve adverse situations quickly and assertively, maintaining customer satisfaction and confidence in the team and in the product.Responsibilities:> Define.

Sorocaba, Brazil

> Structure the area, processes and support flows.> Implement and manage communication and issues control tools.> Create and optimize the knowledge base content.> Investigate, analyze and resolve adverse situations with customers.> Manage, diagnose and solve issues according to the SLO.> Send detailed information for development resolution in cases of code.

Sorocaba, Brazil

> Provide support to operation teams in a Deutsche Bank project of Volcker metrics calculations to analyze the financial situation demanded by the United States Federal Reserve System > Be constantly in touch with members of the project teams located in different countries (England, United States, India and Spain).> Control daily job executions.> Analyze.

Oswego - NT, USA

> Exchange program scholarship at State University of New York- Oswego, NY, USA for three semesters. (GPA 3.92)

Oswego, NY

> Summer internship.> Responsible for design and develop a web application for the zoo's internal routine management.

Sorocaba - SP, Brazil

> Provide support to customers by remote access in complex cases and by telephone and e-mail in cases of doubt or simple problems.> Perform research consultancy for analysis and resolution of highly complex situations related to the ERP features and/or customer's environment.> Manage, diagnose and solve issues in different ERP modules according to the.

Sorocaba - SP, Brazil

Help Desk> Provide support to customers by telephone and e-mail in case of doubts.> Manage, diagnose and solve simple problems of different ERP modules.> Analyze situations reported by customers in order to find internal failures or inappropriate use of the system.> Send simple failures analysis to the maintenance department for code correction.> Write and.

Specialist, Computer Software And Media Applications

Exchanged Student, Computer Science, 3.92

- Data Analytics - Parallel Computing - Software Engineering - Software Quality - Cognitive Science - Programming Through Mobile App.

Technologist, Systems Analysis And Development

Technician, Web Designer