Mariana Fernandes Email & Phone Number

Aarhus, Dk

Copenhagen, Capital Region Of Denmark, Denmark

❖ Supported the development and maintenance of software applications and digital platforms. ❖ Cooperated to design and implement new features and functionalities. ❖ Collaborated with code reviews, testing, and documentation efforts.

𝗣𝗿𝗼𝗷𝗲𝗰𝘁: Telephony Customer Product Implementation - Fully Remote (Abr 2022 - Set 2022; Mar 2023 - Present)❖ Successfully drive multiple international projects simultaneously, across different time zones, from kick-off to finish by establishing essential stakeholder requirements and serving as the primary contact.❖ Deliver implementations with new and existing customers including project management, designing prototypes, configuring and integrating systems (CRMs, REST APIs, web services) and providing training, receiving excellent feedback from customers and the company.❖ Track and monitor the progress of 15+ projects and create strategies for risk mitigation and contingency planning.❖ Understand customer use cases, formulate best practices, and document requirements (functional and technical) as needed to address client needs.❖ Manage performance and health of the project for both customer and company.❖ Conduct regular status meetings with customers and team to assess progress against the project plan, and perform re-forecasts of project variables dynamically.❖ Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s).❖ Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes, and support requests.

Lisboa, Portugal

𝗣𝗿𝗼𝗷𝗲𝗰𝘁: Digital transformation - Salesforce - Fully Remote Projects in the Telecommunications Sector with the main responsibilities:❖ Identifying the needs of the businesses and possible areas where it can improve its operations and processes.❖ Building relationships with different stakeholders in order to achieve business goals.❖ Frequent contact via presentations to several stakeholder entities on a regular basis.❖ Defining user stories that describe how a user will interact with a software application in a development environment (working in Agile Methodology).❖ Identifying the requirements that a business needs in order to achieve its goals.❖ Mapping out the processes that a business uses in order to achieve its goals.❖ Reporting via presentations to steering committees on a regular basis.❖ Designing data models that are functional and meet the needs of the business.❖ Developing training materials to be used to train trainers who will then train the platform users.

Full Stack Web Development

Master'S Degree, Mechanical Engineering