Oversee the workings of the Business Support team.Recommend and implement standards and procedures for provisioning processes, product presentations and work schedules.Ensure external customer communication is professional, (Letterheads, email templates, report format, etc.)Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.Quality assurance of all customer related information: Contracts, reports, financial revenue share pay-outs, orders and invoices.Assist with the collection of bad debt and liaising with external lawyersRendering a service to other functions within the organization.Manage all sales administration activities relating to contract proposals, preparation, and negotiation.Manage key account relationships.Create advertising and promotion plans and strategyInvestigating and looking for more effective ways of optimising revenue relating to apps, advertising and content.Evaluate BI/Stats and Trends on a daily basis to improve Content sales and advertising effectiveness.Management and administration of the on all advertising products.Product management for advertising related development.Verify financial revenue as far as it relates to advertising and branded community portals.Responsible for all contracts in the business and manage the contract register and renewal of contracts.Liaison with External lawyers on all contractual issues. ( User T’s & C’s, Contracts)Liaison with Auditors on reconciling on the execution of contracts.

Oversee the workings of the Provisioning team.Provides provisioning decision-making, support and leadership. Manage the work product and deadlines of my staff. Schedules and attend meetings, answers interoffice inquiries and communicates all operational activity and performance to management. Supports several departments within the company and provides support for all projects.Responsible for training and evaluating of my staff. Conduct semi-annual or annual employee evaluations and mentor personnel as they grow within the organisation.

Recommend and implement standards and procedures for sales policies & procedures, product presentations and work schedules.Developing personal growth opportunities.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.Provides historical reference by developing and utilizing filing and retrieval systems.Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.Rendering a service to other functions within the organization.Manage all sales administration activities relating to contract proposals, preparation, and negotiation.Performs other related duties as required wrt HR, Finance and Legal.