Reception duties- welcome and greeting all guest in Spa and Fitness Centre and giving tours of the facilities, scheduling appointments, answering calls, taking messages and dealing with enquires, mailing and filing correspondence, resolving any problems, providing high quality service which exceed guest expectation.

First point of contact between guests and the company. Sign a visitors and contractors into the log. Responsible for the bookings of amenity spaces by residents- Lounge, Cinema, Kitchen. Dealing with delivery packages and key holding. Performing a viewing online and in place. Receiving customer feedback, suggestions and complaints and dealing efficiently with them.Conducting security health and safety floor walks check of the building and guest Keeping clean and maintained facilities, communal area, lounges and share kitchen in the building. Promote the brand, monthly events, build relationship with guest and colleague.

Greeting passengers on arrival at the airport. Checking bookings and issuing boarding passes with allocating seat numbers, weighing and checking in luggage, asking security questions and answering passenger queries prior to their flight. Keeping passengers updated on any changes to flight information. Directing passengers to the correct gate for their flight, arranging facilities for people with disabilities. Responding in a calm and professional manner to customer complaintsGeneral administration duties.