To handle customer communication, researching and resolving customer issues, using available tools and interdepartmental support. Answer and support customer facing communication in English and Portuguese. Translate emails, website information, documents and any other matter as requested.Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse. Assistance with special Customer Services projects.

Customer relationship management (CRM) focused on patient support programs. Perform all the needed activities to start, close or to keep the programs working. Ensure that the different documents with the approvals and maintenance are updated according to each of the company sectors involved (Compliance, Pharmacovigilance, Quality control, Regulatory, data privacy, digital and medical affairs). Follow up the program’s budget control, checking and allowing third parties company’s payments. Mediate the contracts drafting and approval with the stakeholders. Service monitoring aiming optimize customer service channels and detect the main aspect for service improvement. Train health care professionals or other people involved about the programs and the products. Elaborate and review educational materials for intern public, health care professionals or patients. Do the satisfaction survey with patients. Draw up program’s results reports and presentations for different stakeholders, among other activities.

Customer relationship management (CRM) focused on patient support programs. Help with the needed activities to start, close or to keep the programs working. Follow up the program’s budget control, checking and allowing third parties company’s payments. Mediate the contracts drafting and approval with the stakeholders. Service monitoring aiming optimize customer service channels and detect the main aspect for service improvement. Train health care professionals or other people involved about the programs and the products. Review educational materials for intern public, health care professionals or patients. Do the satisfaction survey with patients. Draw up program’s results reports and presentations for different stakeholders, among other activities.

Answer calls and e-mails in support program for patients in specific treatments for rare diseases aiming the assistance during the treatment journey. Among the activities, It was necessary to register new patients, give information about drug access, provide quality of life advices, register Pharmacovigilance data and send according to the company procedure, open requests on the system, ensure the data is updated and organized, schedule exams and procedures, among other activities.

Answer calls and e-mails in support program for patients in specific treatments for rare diseases aiming the assistance during the treatment journey. Among the activities, It was necessary to register new patients, give information about drug access, provide quality of life advices, register Pharmacovigilance data and send according to the company procedure, open requests on the system, ensure the data is updated and organized, schedule exams and procedures, among other activities.

Title: Quantity and quality not soluble carbohydrate analysis in Apoclada simplex cell walls. The paper was presented on São Paulos’s Botanical institute XVII undergraduate meeting. Advisor: Prof. Aline Cavalari, Ph.D.