Mariana Rivera Email and Phone Number
I am a seasoned professional with a strong background in administration and operations in healthcare and other industries. Recognized for demonstrating a natural aptitude for directing fast-paced front desk operations, supervising and delegating tasks to high-performing teams, and implementing strategic improvements, I have a verifiable history of optimizing business/facility operations and elevating standards of care throughout my career. Professional focal points include healthcare operations, calendar management, customer service, budget management, project management, quality improvement, and regulatory compliance. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, organizational skills, as well as leadership, strategic planning, data analysis, and reporting to support efficiency and maximum returns. Currently, I am the Medical Receptionist with Park Nicollet. In this role, I oversee front desk operations to ensure a welcoming and organized environment for up to 300 patients and visitors per day. I also facilitate check-in and check-out procedures, schedule appointments, relay messages to medical staff, and maintain meticulous records. In addition, I liaise with management, team members, and stakeholders to ensure the organization’s operations support structure is driving the business forward with minimal expenditures.Colleagues describe me as a dedicated, driven, down-to-earth, healthcare administration expert who can be relied on to offer superior solutions that deliver quality and timely results.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connectI am pursuing new opportunities and can be reached through this profile, or by phone at: 787-617-3067
Neightborhood Health Center
View- Website:
- parknicollet.com
- Employees:
- 4880
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Medical ReceptionistNeightborhood Health CenterPuerto Rico
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Medical ReceptionistPark Nicollet Health Services Mar 2023 - PresentShakopee, Minnesota, United States• Chart successful course of directing front desk operations to ensure a welcoming and organized environment for 300 patients and visitors per day. • Facilitate patient check-in and check-out processes by verifying insurance and demographic information, identifying errors and discrepancies, and requesting additional information as needed.• Provide exceptional customer service by addressing patient needs and concerns promptly and courteously.• Answer high volumes of incoming calls to schedule appointments, address patient inquiries, and route calls to appropriate medical staff.• Relay messages and questions to medical providers and nurses to ensure timely responses to patient inquiries.• Process forms and paperwork, maintain meticulous records, and ensure compliance with medical and organizational standards.• Support departmental and organizational process improvements to contribute to the efficiency and quality of patient care services, resulting in better care for Spanish-speaking communities.• Maintain a clean and orderly front desk area in adherence to health and safety standards. -
Assistant Manager2Nd Street Usa, Inc. Sep 2021 - Sep 2022Portland, Oregon, United States• Supervised and delegated tasks to a team of 15 people; provided direction, hands-on training, and support to ensure team proficiency in accordance with company policies.• Developed daily task schedules to ensure efficient time management and task completion.• Participated in the hiring process, trained new team members, and motivated the store team to achieve their best performance.• Delivered outstanding customer service by addressing customer needs and resolving issues promptly to maintain high satisfaction levels.• Acted as an independent buyer responsible for all purchasing tasks, including curating and organizing inventory purchases, diversifying stock to meet customer preferences and market trends, and training new buyers to enhance their buying skills.KEY ACHIEVEMENTS• Achieved sales and performance goals through effective team management and store supervision. -
Executive AssistantKilómetro 0 Apr 2019 - Jul 2019Puerto Rico• Planned and facilitated daily briefings by meticulously monitoring and staying current with news and events to keep the team well-informed and prepared for any developments.• Managed the company's presence on Facebook and Instagram by engaging in strategic content planning and audience interaction to drive engagement and brand awareness.• Authored and edited compelling copy for the company blog, producing high-quality posts on police brutality and its victims to enhance the company's online presence.• Organized, budgeted, and executed successful fundraising events for 50 attendees that helped secure additional funds.
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InternshipBbdo Puerto Rico Inc. Jan 2019 - Apr 2019Puerto Rico• ensure high levels of client satisfaction• Tracked news, industry trends, and events to deliver timely insights and strategic recommendations for clients, partners, and new business prospects.• Conducted thorough document reviews, ensuring compliance with company standards and client requirements. Collaborated with senior account executives and supervisors to effectively manage client relationships and• Executed in-depth research for advertising projects, gaining valuable information about trending topics relevant to BBDO clients. -
Internship ProgramJ. Walter Thompson Worldwide Jun 2018 - Jul 2018Guaynabo, Pr, Puerto Rico• Participated in pitch meetings by contributing innovative ideas and creative concepts that enhanced client proposals and campaigns.• Organized and promoted events for clients, for example car shows and concerts for hundreds of attendees.
Mariana Rivera Education Details
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Public Relations, Advertising, And Applied Communication -
Public Relations, Advertising, And Applied Communication -
Exchange Program
Frequently Asked Questions about Mariana Rivera
What company does Mariana Rivera work for?
Mariana Rivera works for Neightborhood Health Center
What is Mariana Rivera's role at the current company?
Mariana Rivera's current role is Medical Receptionist.
What schools did Mariana Rivera attend?
Mariana Rivera attended Universidad Del Sagrado Corazón, University Of Puerto Rico, Río Piedras, University Of Puerto Rico, Río Piedras, Universidad Complutense De Madrid.
Who are Mariana Rivera's colleagues?
Mariana Rivera's colleagues are Karen Klein, Donna Henry, Amy Brandl, Mira Schuldt, Jennifer Lee, Val Karpe, Beth Schneider.
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