•Educate and navigate participants through program expectations, procedures, and service resources.•Establish supportive relationships with participants and organizations relevant to each case.•Manage each caseload's timeline, and confirm all needs are being met by meeting with each participant.•Facilitate morning meetings daily to review and provide imperative updates for each case, as requested by Sr. Behavioral Health Clinician II.•Create a budget for each participant on caseload based on needs.•Complete all documentation and billing according to department compliance, within the identified timeline.

•Perform detailed, individual assessments based on meticulous company training requirements.•Attend virtual and in-person meetings to provide support in West Contra Costa Unified School District.•Provide personalized client experience while having the ability to quickly analyze and assess difficult situations along with providing an appropriate level of intervention.•Reach out to organizations and providers to make an initial connection and connect youth with community-based resources needed based on clients' needs.•Responsible for obtaining and keeping a record of all hard copy and online client referrals and releases.•Train new hires on navigating Salesforce while understanding, maintaining, and presenting client data.•Ensure that all case managers are acquainted with new methods and policies while providing support to meet grant deadlines.

•Coordinate the First-Year Experience Program at Contra Costa College, while working in partnership with the Richmond Promise Organization to ensure students’ success throughout their first year of college.•Manage a cohort of overall 300 students through the use of Salesforce and College SIS, while individually managing and maintaining a cohort of over 65 first-year experience students.•Strategize and develop student success programming that increased student retention by 40%.•Input accurate student data into Salesforce and ensure that information aligns with the program requirements and goals.•Assist Contra Costa College’s Outreach Team with planning events, translating at events, and assisting with the application process for Contra Costa College to increase student enrollment.

• Scheduling a high volume of patients using epic system based on doctor/appointment availability and urgency.• Handling incoming documentation with various insurance companies to verify active medical profiles.• Answer multiple incoming patient phone calls and initiating calls to confirm appointments.• Responsible for the efficient handling of medical records, proper processing and billing.• Acting as a liaison between patients and medical staff; provide administrative support to all medical staff.

∙Customized customer service based on meticulous company training requirements.∙Collaborated with associates to deliver effective and efficient service.∙Responsible for maintaining my work area as well as taking initiative in other zones store wide.∙Increased sales from 15% to 37% in the span of 6 months in the fragrance department.∙Provided information over the phone to clients about available products and helped them book appointments.