Mariana Sanchez Email & Phone Number

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.• Provide excellent customer service to both customers and UniFirst personnel.• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.• Partner and provide administrative support to UniFirst’s Sales Department.• Perform basic data entry and other administrative duties.

• Became a subject matter expert on UBS (UniFirst’s new Customer Relationship Management system) for the 3 core areas of the business (Office, Service and Production).• Successfully implemented and converted more than 10 locations from AMS to ABS computer software across North America.• Presented ILTs (Instructor-Led Training) on-site and virtually via Teams for Office, Service, and Production personnel.• Provided on-site and remote support via Teams for Office and Service personnel post ABS deployment to support and troubleshoot any issues post-conversion.• Mentored and coached multiple team members on UBS functionality.• Worked with minimal supervision remotely while effectively communicating with supervisors through Microsoft Teams and Outlook.

• Maintained fleet size by maintaining relationships with accounts and resolving billing issues.• Helped increase customer service score from 70% to 90%.• Assisted with employee development, workflow coordination, strategic management, and conflict resolution.• Established strong business relationships with body shops, insurance agencies and dealerships.• Consistently exceeded sales goals each month, placing me within the top 10% in the matrix.• Developed, trained, and coached newly hired employees on sales techniques, customer service and Enterprise software (ECARS 2.0, LaunchPad Tablet).• Worked with the team in preparing and placing 200+ customers in rental cars daily.

• Achieved $150,000 in individual sales and maintained a 85% email capture rate for customer retention.• Drove team performance to consistently meet key performance indicator (KPI) goals.• Provided coaching to improve guest experiences and enhance team growth.• Regularly communicated with Store Manager and District Manager to ensure KPI goals were met.• Conducted successful candidate interviews and recruitment to drive exceptional results.

• Managed and over-saw 65,000 units in a low volume store.• Took responsibility of daily stock room operation while ensuring shipping supply levels are satisfied.• Received and input all inbound shipments and adjustments using Citrix Receiver.• Processed all inbound and outbound shipment in an accurate and timely manner in accordance with Retail Operations Policies and Procedures.• Actively participated in all store-related meetings, generated reports and communicated inventory related inquires/discrepancies related to stock.

• Made sales goal everyday along with making the stores sales plan.• Maintained above average 3.5 UPT (units per transaction) along with making over $750,000 in sales in low traffic/low volume store.• Assisted managers with any in store projects such as setting up for events.• Kept a client book organized with names and numbers of clients along with their merchandise preferences.• Built relationships with guests to follow-up and answer any questions or concerns.