Mariana B. Email & Phone Number

Houston, Texas, United States

Missouri City, Texas, United States

-Greeted customers and direct them through the arrival process, including checking them in for their swim lesson and helping them gather the necessary materials-Spoke with potential clients who are interested in the program via phone, email, and in person in order to provide more information and sell them a monthly lesson plan (in English and Spanish)-Managed scheduling and billing for new and existing customers via phone, email, and text message and kept up-to-date records on both clients and employees, ensuring all filing procedures are followed-Kept the front desk and lobby area clean and presentable with all information on the program readily available, including restocking both merchandise and employee break room areas-Trained new front desk staff in all opening/closing, sales, recordkeeping, and scheduling procedures

-Developed weekly blog and newsletter content in alignment with internal communications strategy-Analyzed engagement metrics for weekly newsletter to determine tactics to increase key KPIs (i.e. click-thru rates)-Aided in event coordination of in-person events (150+ people per event)-Conducted competitive intelligence research and presented an in-depth analysis of industry competitors-Crafted a content strategy to enhance overall brand awareness and key customer touchpoints via a social media calendar-Participated in internal product development initiative focused on expanding value for clients via new functionality for current services

-Developed 3-5 new blogs weekly and refreshed existing blog content in alignment with external communications strategy-Created and organized a content calendar system to track and increase weekly blog output -Generated and revised internal and external email copy-Conducted research and developed copy of state education licensure/certification regulations for nine U.S. states-Created and updated web page copy and graphics via WordPress -Aided in coordination/operation of virtual and in-person events (200+ people per event)

Sugar Land, Texas, United States

-Greeted over 300 customers and managed over 30 tables and 4-10 servers nightlyAnswered the phone and took to-go orders for over 60 customers nightly-Managed and handled nightly revenue ($2k+) in cash and credit card payments which required an in-depth review and analysis to ensure accurate processing-Performed opening and closing procedures and assisted with cleaning, stocking, folding silverware, etc.-Trained new hosts in to-go/curbside and hosting procedures

Bachelor Of Business Administration - Bba, Marketing

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Marketing And Business Management

Activities and Societies: American Marketing Association